SALES & SERVICE REPRESENTATIVE
Access Dubuque
SALES & SERVICE REPRESENTATIVE
Engineering Services and Products Company
1 Positions
ID: 373038
Posted On 10/15/2026
Job Overview
Summary: The person in this position reports to the Customer Service Manager, and is responsible for accepting, addressing, and resolving customer questions, issues, problems, and complaints.
Essential Duties and Responsibilities:
Answer incoming phone calls, and determine the nature of the inquiry.
Respond to the inquiry by either
A. Relaying the information the customer wants
B. Ask probing questions to determine the root of the situation/inquiry
C. Referring the customer to a more appropriate source of information.
Acquire information from one or more of the following sources:
A. E10, Order Power and CRM
B. ESAPCO catalogs and reference books
C. Vendor catalogs and reference books
D. A knowledgeable person within the company or the vendor
E. An internet source
F. An example of the product
Remain organized to ensure issues are addressed in a timely fashion and customers are updated regularly should the issue not be resolved in one call.
Remain calm while talking with upset customers.
De-escalate the situation by calming the customer and focusing on a resolution to the situation.
Accurately document inquires or situations on customer accounts.
Present possible solutions regarding common customer complaints to the Customer Service Manager.
Follow documented policies and procedures in resolving issues, problems or complaints.
Competencies:
To perform the job successfully, an individual should demonstrate the following competencies:
Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Participates in meetings.
Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents data effectively; Able to read and interpret written information.
Primary Contact
12164
FarmTek HR Department
,
View phone number on click.appcast.io
Phone
Phone
Phone
Fax
View email address on click.appcast.io
True
False
True
Job Details
Categories
Agricultural
Customer Service
Management/Executive
Sales/Service
Location
Dyersville, IA
Shift
1st Shift
Job Type
Employee
Full/Part
Full Time
Company ID
1007
Job REQ #
373038
# Positions
1
Start Date
20261015
End Date
20261121
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Engineering Services and Products Company
About the Company
A rewarding career waits for you at Engineering Services and Products Company!
ESAPCO was founded in 1979 with the purpose of bringing the highest quality products at the most competitive prices with exceptional customer service directly to the agricultural, horticultural, building and retail trade communities. With this goal in mind, we have grown from a regional, two-person operation to one with corporate headquarters and sales call center located in South Windsor, Connecticut and a manufacturing and distribution center located in Dyersville, Iowa. Brands that fall under our umbrella include FarmTek, ClearSpan and GrowSpan.
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