Sr Manager, Digital Sales

Company DescriptionIt all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500 work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.Join us to put AI to work for people.Job DescriptionThis is a very collaborative and inclusive work environment where individuals strong on aptitude and attitude will have an opportunity to grow their professional careers through working with some of the most advanced technology and talented developers in the business. ServiceNow is the fastest growing enterprise cloud software company in the world, and we believe it’s the great people we hire who will keep us there. We hire carefully, we hire the best, we celebrate our people. Come join our Sales A-team.What you get to do in this role:Motivate, coach, and directly manage a team of quota carrying Digital Enterprise Sales Associates (ESAs)Work cross-functionally with the Enterprise Field Reps/Leaders your ESAs supportHold regular call coaching sessions, pipeline reviews, one on ones, and team meetingsJoin/co-sell with your team on customer and prospect calls to close dealsAnalyze current process and systems to identify opportunities to improve customer outreach and pipeline managementSet and track key sales targets and supporting metrics for your team, both leading and lagging KPIsMaintain alignment and collaboration with the Digital Sales Leadership teamExecute new hiring, onboarding and ongoing training to enable team to achieve sales quota and ongoing professional developmentMeet or exceed Monthly, Quarterly and Annual sales objectives.Build an open-communication environment for your teamEnsure your Enterprise Sales Associates are following the sales process in order to win new ACV businessFacilitate resources necessary to further sales cycle such as Solution Consultants, Solution Sales, Sales Operations, Marketing etc.Provide timely and accurate information to management such as forecasting, territory plans, business objectives etc.Utilize and leverage internal technologyOccasional travel for training and/or meetings may be required.QualificationsIn order to be successful in this role, we need someone who has:Proven work experience (2 years min) as an Inside Sales Manager, or 3+ years in Sales as an individual contributor - software sales experience preferredFull understanding of the sales process from lead to close to ongoing account management.Worked within a large eco-system and can consistently deliver results.Strength in growing relationships amongst executives, internally and externallyExperience call coaching to improve rep performance and customer experience. Comfortable using KPIs to develop coaching plans and sales campaigns.Ability to manage multiple projects and activities while paying attention to detail.Excellent verbal and written communication, as well as interpersonal and team management skills.Positive, motivating, and energetic personalityBA/BS degreeFor positions in this location, we offer a base pay of $118,860 - $196,140, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.Additional InformationWork PersonasWe approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.Equal Opportunity EmployerServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.  AccommodationsWe strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact View email address on job-api.jobget.com for assistance. Export Control RegulationsFor positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. 2026 Fortune Media IP Limited. All rights reserved. Used under license.SummaryType: Full-timeFunction: SalesExperience level: Not ApplicableIndustry: Information Technology And Services