Patient Care Coordinator

Job Description

Job Description

Dental Insurance: Patient Care Coordinator

Employment Type: Full-Time | Direct Hire

Compensation: $25.00-$30 per hour DOE

Schedule

• Monday: 9:00 AM – 6:00 PM
  
• Tuesday – Friday: 8:00 AM – 5:00 PM
  

Position Summary

The Dental Insurance Biller / Patient Care Coordinator is responsible for managing insurance claims, accounts receivable, payment posting, insurance follow-up, and assisting patients with scheduling, answering incoming calls, and coordinating appointments. This position requires excellent communication skills, strong attention to detail, and the ability to multitask in a fast-paced dental environment.

Primary Responsibilities
Insurance & Billing

• Submit electronic dental insurance claims
  
• Review claims for accuracy prior to submission
  
• Post insurance payments and EOBs
  
• Monitor and manage insurance aging reports
  
• Follow up with insurance companies regarding outstanding claims
  
• Appeal denied or underpaid claims
  
• Correct and resubmit claims as needed
  
• Maintain accurate patient financial records
  
• Review accounts receivable and assist with collections
  
• Document insurance communications thoroughly
  
• Assist with insurance benefit verification when needed
  

Front Office & Patient Care

• Answer incoming multi-line phone calls professionally
  
• Schedule and confirm patient appointments
  
• Assist patients with treatment scheduling
  
• Provide outstanding customer service to every patient
  
• Coordinate daily schedule to maximize productivity
  
• Respond to patient questions regarding appointments and financial information
  
• Maintain accurate patient records
  
• Support the clinical team with administrative tasks as needed
  
• Ensure HIPAA compliance and confidentiality
  
• Present Treatment Plans and Close at high rate
  

Practice Highlights

• Established private practice with over 15 years of serving the community
  
• Team-oriented, detail-oriented culture
  
• 2 Doctors
  
• 1 Hygienist
  
• 5 Operatories
  
• Approximately 6 team members
  
• PPO & Fee-for-Service practice
  

• Comprehensive dentistry including:
  

  • Cosmetic Dentistry
    
  • Crown & Bridge
    
  • Implant Dentistry
    
  • Root Canal Therapy
    
  • Invisalign
    
  • Extractions
    
  • Dentures
    
  • Restorative Dentistry
    

Ideal Candidate

The ideal candidate is someone who enjoys balancing both the financial and patient care aspects of dentistry. They are confident with insurance billing and accounts receivable, communicate professionally with patients and insurance companies, thrive in a fast-paced environment, and take pride in keeping both the schedule and collections running smoothly. If you are dependable, detail-oriented, and passionate about creating an exceptional patient experience, we’d love to hear from you.

Requirements

• Minimum of 2 years of dental insurance billing experience
  
• Strong knowledge of PPO dental insurance
  
• Experience with dental accounts receivable
  
• Experience scheduling dental patients
  
• Comfortable answering high-volume phone calls
  
• Excellent communication and customer service skills
  
• Highly organized with exceptional attention to detail
  
• Ability to multitask in a busy office environment
  
• Professional, dependable, and team-oriented
  

Preferred

• Experience with Open Dental
  
• Experience using Weave
  
• Knowledge of Fee-for-Service (UCR) practices
  
• Experience presenting financial information to patients
  

Benefits

• Holiday Pay
  
• Performance Bonus Structure
  
• 401(k)
  
• Paid Sick Time
  
• Supportive Team Environment