Enterprise Email Operations Specialist

$38 - $43.13 per hour

Planet Technology CDM

The Planet Group is seeking an Enterprise Email Operations Specialist to join one of our well-known global pharmaceutical client. This person will be part of the Digital Lab Email Team and will be responsible for supporting agency relations, enterprise email initiatives, standardized workflow processes, and monthly reporting for the email team.
Pay : $38-43.13/hr depending on experience
Location : Hybrid in Mettawa, IL (Onsite T-TR)
Enterprise Email Operations Specialist Responsibilities:
Support external agencies by training agency partners on the Knak email creation tool, governing usage of the tool, reinforcing best practices, and ensuring continued education is provided and reinforced over time
Audit email work and identify process gaps, quality issues, or opportunities for improvement, then use those insights to strengthen agency training and governance
Manage and distribute a newsletter for all Knak users, both internal and external, sharing updates, enhancements, process changes, and other relevant communications on an ongoing basis
Support enterprise email initiatives by partnering with cross-functional stakeholders and contributing to efforts that improve email capabilities, streamline processes, and enable new tools and ways of working
Help standardize the Workfront process across three teams by establishing process expectations, coordinating requests and issues, documenting requirements, prioritizing work, and partnering with Workfront support teams to help drive completion
Create and maintain monthly reporting on completed projects, cost avoidance, and other key metrics for leadership and brand partners, ensuring reports are delivered in a timely manner
Identify opportunities to simplify, improve, and automate reporting processes, including leveraging PowerBI, Workfront, and other tools where appropriate to increase efficiency and reduce manual effort
Partner with internal stakeholders to gather requirements, support needs, and provide clear communication on progress, timelines, and outcomes
Lead meetings, training sessions, and working sessions with stakeholders and agency partners to support operational excellence and consistent adoption of standards
Work independently to manage priorities across agency support, enterprise initiatives, reporting, and process governance in a fast-paced environment
Enterprise Email Operations Specialist Qualifications:
Bachelor’s Degree in Business or Marketing
5-10 years of experience in project management, communications, marketing operations, or email marketing
Digital marketing or interactive agency experience is a plus
Experience leading meetings, training sessions, or stakeholder presentations
Ability to think strategically with a strong ability to execute and exceed stakeholder expectations and project goals
Ability to manage multiple projects simultaneously in a fast-paced, dynamic environment
Knowledge of reporting and PowerBI
Strong communication skills with the ability to communicate effectively with both business and technical individuals
Ability to work independently and lead meetings, training sessions, and stakeholder discussions
Familiarity with email marketing best practices, workflows, and email creation tools such as Knak; hands-on email build experience is a plus but not required

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