Dealer Receivables Collector

Dealer Receivables Collector

The Dealer Receivables Collector is responsible for managing and recovering outstanding receivables owed by dealership partners and third-party product providers. This role focuses on collecting funds related to ancillary products, dealer reserve balances, and cancellation-related receivables resulting from loan status changes, including early payoffs, repossessions, and total losses.

The ideal candidate is highly organized, self-motivated, and results-driven, with strong communication and relationship management skills. This position requires the ability to effectively manage a large portfolio of accounts, maintain consistent follow-up efforts, and work collaboratively with both internal and external business partners to drive timely resolutions and reduce aging receivables.

Key Responsibilities

• Manage and prioritize a high-volume portfolio of 400+ dealership receivable accounts and invoices.
• Conduct outbound collection efforts through phone, email, and other communication channels to secure payment and resolve outstanding balances.
• Maintain ownership of accounts from invoice creation through final resolution, ensuring consistent and timely follow-up.
• Partner with dealerships, warranty administrators, and product providers to recover funds related to ancillary products, dealer reserves, and cancellation activities.
• Initiate and process cancellation requests when appropriate to facilitate account resolution and fund recovery.
• Investigate, research, and resolve account discrepancies that may impact payment or collection activities.
• Handle customer inquiries related to product cancellations, total loss events, and ancillary product refunds.
• Maintain detailed and accurate account documentation, including collection activity, correspondence, and account status updates.
• Monitor account aging and proactively identify opportunities to accelerate recoveries and reduce delinquent balances.
• Collaborate with Sales, Dealer Relations, Operations, and other internal departments to support strong dealer relationships while achieving collection goals.
• Exercise sound judgment in balancing effective collection practices with positive business relationship management.
• Meet or exceed established performance goals, productivity expectations, and collection targets.

Required

• High school diploma or equivalent.
• Strong verbal and written communication skills.
• Excellent organizational skills with the ability to manage competing priorities in a fast-paced environment.
• Ability to work independently and make decisions within established guidelines.
• Strong analytical, problem-solving, and negotiation skills.
• Proficiency with Microsoft Office applications, including Outlook, Excel, and Word.
• Ability to maintain professionalism and effective communication when handling difficult collection situations.

Preferred

• Minimum of one year of collections, accounts receivable, customer service, banking, finance, or related experience.
• Automotive finance, dealership, or ancillary product experience.

Location: Onsite in West Valley City, UT

OneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we've looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future.

Driven collaborators and innovators, our team thrives on transformative digital thinking, customer-first energy and flexible work arrangements that grow lives, careers and our company. At every level, we're committed to an inclusive culture, career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There's never been a better time to shine with OneMain.

Because team members at their best means OneMain at our best, we provide opportunities and benefits that make their health and careers a priority. That's why we've packed our comprehensive benefits package for full- and some part-timers with:

• Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances
• Up to 4% matching 401(k)
• Employee Stock Purchase Plan (10% share discount)
• Tuition reimbursement
• Paid time off (15 days' vacation per year, prorated based on start date)
• Paid sick leave as determined by state or local ordinance (prorated based on start date)
• 11 Paid holidays (4 floating holidays, prorated based on start date)
• Paid volunteer time (3 days per year, prorated based on start date)