Baggage Specialist

Baggage Specialists work as part of a team of highly motivated self-starters who support guests through all phases of their journey. They work remotely to support guests through a variety of channels, including digital messaging and voice, by working with internal and external business partner teams to reunite guests with their belongings.Here's what you'll doResolve baggage claims, including delayed bags, damaged bags, irregular operations, reimbursements, pilferage, lost and found items, or unclaimed items.Liaise with Guest Empowerment Team (GET) and airports in resolving mishandled baggage service issues.Monitor and respond to messages from guests and airports regarding delayed and lost baggage via SMS, chat, email, and phone.Coordinate with business partners to correctly charge responsible parties for SLA penalties and delivery costs.Develop and maintain working relationships across internal departments.Ensure communication standards are upheld between baggage specialists, guests, and airport teams.Identify safety and/or security concerns, incidents, or hazards that should be reported, and report them in the approved designated Breeze channels; update and maintain reference materials as appropriate.Achieve performance measures and adhere to established standards in conjunction with Breeze Aviation Group values of safety, kindness, integrity, ingenuity, and excellence.Here's what you'll need to be successfulMinimum QualificationsHigh school diploma or general education development (GED) diploma.Two (2) years of customer service experience.High-performance orientation, ability to work well under pressure, prioritize projects, meet deadlines, and maintain flexibility.Ability to work in multiple programs simultaneously.Strong attention to detail, organization, and time management skills.Self-starter, must have a positive attitude and strong desire for success.Ability to work shift hours to cover a 24/7 operation including nights, weekends, and holidays.Complete projects on time with minimal supervision, ability to work varied hours when necessary to meet deadlines.Able to work from or travel to bases, if needed.Legally eligible to work in the country in which the position is located.Must be at least 18 years of age.Preferred Qualifications2-year or 4-year degree.2 years of airport operations experience.Previous airline experience.Previous experience working customer service in digital channels such as SMS, email, chat, etc.Experience working a Baggage Service Office (BSO) or similar function.Experience with baggage tracking tools/programs.Basic understanding of baggage systems and airport procedures.Experience in the Navitaire PSS.High-speed internet with recommended speeds of 25 Mbps up and down.Skills/TalentsExcellent written and verbal communication skills.Excellent customer service skills.When working or traveling on Breeze flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft.Promote Breeze's #1 value of safety as a safety ambassador, supporting Breeze's safety management system (SMS) components, safety policy, and behavioral standards.Lift up to 100 pounds occasionally, 50 pounds frequently.Live and promote Breeze's core values and vision.Perks of the JobHealth, vision, and dental.Health savings account with Breeze employee match.401(k) with Breeze employee match.PTO.Travel on Breeze and other airlines too!Breeze Airways provides equal employment opportunities to all team members and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.J-18808-Ljbffr