VP - Loan Operations Manager

Reporting to the COO, The VP - Loan Operations Manager manages all loan operational aspects of the bank ensuring accurate loan processing, documentation, servicing, and compliance, while leading a high-performing team and supporting risk management and growth objectives.

Responsibilities:

• Supervise the preparation, processing, and review of loan documentation; ensure timely and accurate booking into core systems.
• Oversee servicing functions including payments, payoffs, escrow, renewals, and modifications.
• Ensure compliance with federal and state regulations (e.g., TRID, RESPA, HMDA, ECOA, CRA, UCC).
• Manage lien perfection, insurance tracking, file maintenance, and exception handling.
• Lead, train, and support loan operations staff; maintain staffing schedules and cross-training plans.
• Maintain and optimize loan systems (LOS, core, document management); liaise with IT and vendors as needed.
• Ensure data integrity and produce loan operations reports (daily, weekly, monthly).
• Reconcile loan-related general ledger accounts and support finance/credit teams with reporting and data needs.
• Partner with compliance, underwriting, finance, and sales to ensure smooth loan lifecycle management.
• Drive process improvements, support new product implementations, and resolve escalated issues.
• Stay current on industry trends and regulatory updates.

Qualifications:

• Bachelor’s degree in finance, business administration, or related field.
• 5–7 years of experience in lending or financial service
• s, with a minimum of 3 years in a leadership role.
• Strong knowledge of consumer, commercial, and/or mortgage lending products and regulations.
• Demonstrated team leadership and staff development experience.
• Excellent organizational, analytical, and communication skills.
• Proficient in loan servicing platforms; including core and loan origination and serving systems.
• Skilled in Microsoft Office Suite.