Front Desk Receptionist

Job Description

Job Description

Benefits:

• Employee discounts
• Opportunity for advancement
• Wellness resources

Job Title: Front Desk Receptionist

Position Summary

The Front Desk Receptionist at Kirar Superior Healthcare serves as the first point of contact for patients, visitors, and staff. This role is essential in creating a positive patient experience through professional front desk operations, clear communication, and courteous service. The front desk receptionist has strong organizational skills, excellent interpersonal abilities, and natural professionalism, ensuring efficient clinic operations while upholding patient confidentiality and care standards.

Key Responsibilities

Front Desk Operations

• Manage daily front desk activities including patient check-in, check-out, and appointment scheduling
• Maintain accurate and up-to-date patient records in electronic or manual systems
• Verify patient information, insurance details, and required documentation
• Handle payments, billing inquiries, and receipts as required
• Ensure the reception area remains clean, organized, and welcoming

Patient Experience

• Greet patients and visitors with warmth, respect, and professionalism
• Address patient questions, concerns, and requests promptly and empathetically
• Support a calm and reassuring environment for patients and families
• Uphold patient confidentiality and privacy in accordance with healthcare regulations

Communication Skills

• Answer and route incoming phone calls in a clear, courteous, and timely manner
• Communicate effectively with clinical staff, management, and external partners
• Provide clear instructions and information to patients regarding appointments, procedures, and policies
• Demonstrate active listening and problem-solving skills when addressing patient needs

Required Competencies, Behaviors & Knowledge

Core Competencies

• Strong organizational and multitasking abilities
• Attention to detail and accuracy
• Time management and prioritization skills
• Computer proficiency (scheduling systems, MS Office, EMR preferred)
• Strong phone skills and 5 star communication skills
• Able to convert phone calls, text messages and emails to patient appointments

Professional Behaviors

• Natural politeness, professionalism, and a patient-focused attitude
• Calm, respectful, and composed demeanor under pressure
• Reliability, punctuality, and accountability
• Ethical conduct and respect for confidentiality
• Excellent verbal and written communication skills

Knowledge Requirements

• Mastery with appointment scheduling and patient flow management
• Knowledge of medical terminology and insurance processes 
• Awareness of patient privacy standards and healthcare compliance

Our Office Mission and Vision
Mission statement for Kirar Superior Healthcare

“We at Kirar Superior Healthcare transform the health of our community by helping people move freely, heal naturally, and live fully for 100 years through chiropractic care.”

Our Vision statement for 2026 

For our Office

“To create and support 8 successful chiropractic doctors helping over 1000 patients a week.”

For our Team

“We envision growing opportunities for a strong team united by purpose, compassion and a shared commitment to help every person we serve thrive without limits - together every day.”

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