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Quality Assurance Supervisor

Virtual Vocations Inc

United States

Leading quality assurance operations, the remote CX Quality Supervisor will monitor and evaluate voice and non-voice interactions to ensure compliance and enhance member and provider experiences while driving continuous improvement initiatives and developing high-performing teams. Key responsibilities Oversee daily quality assurance activities and prioritize team workload to meet organizational and client expectations Identify quality trends and implement process improvements to enhance operational efficiency and service delivery Recruit, train, and mentor employees while fostering a culture of accountability and continuous learning Required qualifications Demonstrated experience leading quality assurance programs and developing teams Strong knowledge of quality management principles and continuous improvement strategies Ability to evaluate complex issues and interpret performance data Experience with quality monitoring systems and operational technologies Bachelor's Degree or equivalent combination of education and experience

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Vacancy posted 4 days ago
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