Customer Service Representative - $22/hr

At Rapid Response, customer service goes beyond answering calls; we are the calm, confident voice people rely on during emergencies. As a Customer Service Representative (CSR) you will use advanced technology combined with high industry standards to protect homes and businesses in communities across the country. Every day, you’ll respond to alarm activations, dispatch emergency responders and deliver exceptional service to our customers. If you have experience or an interest in customer service and in fast‑paced or high‑stakes environments, this is your opportunity to make a real impact. Our 24/7 call center never closes; customer service representative (CSR) schedules include weekends, holidays and rotating days, with various stable shifts to choose from that accommodate individual needs. You can plan your life while doing meaningful work. At Rapid Response you will find a work culture that emphasizes employee well‑being and fosters an environment of respect, inclusion and diversity. No prior industry experience is necessary! We provide extensive 4‑week training. Text CACSR to View phone number on click.appcast.io to apply. Location On site in Corona, CA. Available Positions Full‑Time Part‑Time Start dates Available July 2026 Salary Range $22 hourly plus shift differentials for second shift, third shift, weekends and Spanish bilingual: $0.50/hr for hours worked between 5:00 pm and 9:00 pm $1.00/hr for hours worked between 9:01 pm and 6:00 am $1.00/hr for hours worked on Saturday & Sunday between midnight and 11:59 pm $1.00/hr for Spanish bilingual employees Responsibilities Successfully complete all required training and follow company protocols and procedures. Process outbound calls to customers and authority agencies in a call center setting, some inbound. Provide detail‑oriented customer service and empathetic support to our customers with a sense of urgency. Respond to, verify, and dispatch emergency signals. Handle security alarm activations for residences and businesses in a professional manner. Multitask and remain calm in various stressful situations. Qualifications Associate degree, equivalent military experience, or 2+ years of relevant work experience in customer service. Proficient computer, written, and verbal skills; comfortable using a headset in a high call volume setting. Successfully clear drug screen and background check to meet industry and security licensing requirements. Benefits Annual salary increases, shift differentials, and performance bonuses. Medical, Dental, Vision, and 401(k). Additional compensation for bilingual in Spanish. Paid vacation and sick time. Wellness program and wellness days off. Internal advancement opportunities. Rapid Response Monitoring is a national leader in the monitoring of alarms and security systems. Designated as an essential business by the Department of Homeland Security, we protect life and property. Founded and headquartered in Syracuse since 1992, with offices in California and Nevada, our growing organization serves as a critical response center focused on protecting life, residences, and businesses 24/7, 365 days a year. We are dedicated to supporting your career growth and creating a rewarding, professional work environment. Rapid Response offers a competitive compensation and benefits package and dynamic and professional work environments. We also offer continued growth through our internal advancement opportunities. For more information, view our website at Rapid Response is an Equal Opportunity Employer. #J-18808-Ljbffr