Front Desk Agent

Front Desk AgentAs a Front Desk Agent at The Villa Casa Casuarina, the iconic former Versace Mansion, you will be the welcoming face and first point of contact for our distinguished guests. This unique property blends luxury, history, and world-class hospitality. Your role is to provide exceptional service that reflects the grandeur and elegance of this historic estate while ensuring guests enjoy a seamless and memorable experience.Key Responsibilities:Greet guests warmly upon arrival and assist with check-in/check-out proceduresManage check-in and check-out processes efficiently using our property management systemAssist guests with reservations, inquiries, and special requests, showcasing knowledge of the mansion's rich history and exclusive amenitiesRespond promptly to guest needs and resolve any issues with discretion and tact to maintain the mansion's high service standardsCoordinate with housekeeping, maintenance, and concierge teams to ensure impeccable guest experiencesHandle phone calls and correspondences professionally, representing the prestige of the mansionMaintain accurate guest records and manage billing and payment proceduresRequirements:Previous experience in a hotel or customer service role preferred.Front Desk Agents represent the hotel to the guest throughout all stages of the guest's stayThis individual presents options and alternatives to guests and helps in making choicesExcellent organizational skills with the ability to multitask in a refined environmentFamiliarity with reservation systems (e.g., Opera, SynXis, or similar PMS) is a plus.Friendly, professional demeanor with a passion for guest service.Ability to work flexible hours, including weekends and holidaysFluent in English, additional languages a plusAccommodates special requests whenever possibleMaintain accurate records of guest accounts and paymentsCompensation & Benefits:$18 hourly plus commission401(k) retirement plan.Paid Time OffHealth, dental, and vision insurance.Opportunities for career growth within an iconic, world-renowned property. The Setai & Herbert Samuel Hotels