Meeting Support Specialist

Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best. Join Our Team Are you a hospitality-focused professional who enjoys creating exceptional meeting and event experiences? We are seeking a Meeting Support Specialist to support conference rooms, training spaces, and workplace events within a professional corporate environment. In this role, you will be responsible for ensuring meeting spaces are fully prepared, maintained, and operating smoothly while providing outstanding customer service and audiovisual support. This position is ideal for someone who thrives in a fast-paced setting, enjoys interacting with people, and takes pride in delivering a seamless experience for clients and guests. Position Overview The Meeting Support Specialist will provide training room and event space setups and will float between floors to assist Floor Hosts with meeting support and audiovisual services as needed. This role requires strong attention to detail, excellent communication skills, and the ability to anticipate client needs while maintaining a professional and welcoming environment. Meeting Support Specialist Location: Chicago, IL 60606 Pay Rate: $20.00 per hour Schedule: Monday – Friday, 7:00 AM – 4:00 PM (40 Hours per Week) Full benefits eligibility after 60 days, 5 days of sick time, 10 days of accrued vacation, and tuition reimbursement eligibility after 1 year Key Responsibilities Set up training rooms, conference rooms, and event spaces according to client specifications, room diagrams, and special event requests. Move airwalls between training rooms to expand or reduce room size as needed. Tape down wires and ensure meeting spaces are safe, organized, and presentation-ready. Place training materials and meeting resources on tables as requested. Clean up and remove leftover materials after meetings and events. Verify that room requirements meet client expectations, including: Lighting Room temperature Supplies Audio visual equipment Overall room readiness Provide audiovisual support and troubleshoot equipment when needed. Ensure additional equipment is returned to designated storage areas and secured appropriately. Maintain excellent customer relations by responding to questions and concerns in person, by email, and over the phone. Stay informed about in-house activities and scheduled events to provide accurate information and support. Monitor meeting room usage, including participant arrivals and departures, no-show reservations, and room occupancy. Conduct routine floor tours to ensure all meeting and common areas remain clean, organized, and in optimal condition. Anticipate customer needs and provide creative solutions with a focus on first-contact resolution. Capture and report customer interactions and service-related data. Qualifications Required Experience 2–3 years of experience in hospitality, hotel operations, restaurant service, event planning, or a related service industry preferred. Experience supporting meetings, events, or client-facing operations is highly desirable. Technical Skills Proficiency with Microsoft Office Suite and Google Workspace. Experience using and supporting audiovisual equipment. Comfortable learning and using workplace technology platforms. Physical Requirements Ability to stand and walk for extended periods throughout the workday. Ability to move meeting room equipment and assist with room setups. What We're Looking For Strong customer service and hospitality mindset. Professional appearance and demeanor. Excellent listening skills and interpersonal communication. Ability to interact confidently with professionals at all organizational levels. Comfortable working in a fast-paced environment with changing priorities. Strong organizational and multitasking abilities. Ability to work independently and as part of a team. Core Competencies Client-first mentality Accuracy and attention to detail Strong organizational skills Adaptability and flexibility Sound decision-making abilities Ability to meet deadlines and work under pressure Excellent verbal and written communication skills Active listening and ability to identify both spoken and unspoken needs Technology proficiency Prioritization and time management skills Equal Employment Opportunity Opensity Solutions provides equal employment opportunities to all individuals regardless of race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by applicable federal, state, or local law. #LI-SS1 Opensity is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and employees and do not discriminate on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. Employment decisions at Opensity are based on qualifications, merit, and business needs. This policy applies to all aspects of employment, including recruitment, hiring, promotion, compensation, training, discipline, and termination. Opensity is committed to providing reasonable accommodations for qualified individuals with disabilities, for pregnancy related conditions, and for sincerely held religious beliefs, in accordance with applicable law. We do not tolerate retaliation against individuals who raise concerns or participate in an investigation related to equal employment opportunity. Respect We believe in treating everyone with dignity, kindness, and empathy. We foster an inclusive culture where diverse perspectives are valued, and mutual respect is the cornerstone of our interactions. Accountability We take ownership of our actions and decisions, acknowledging their impact on our team, the organization, and our clients. We strive for transparency and follow through on our commitments, fostering trust and reliability within our community. Collaboration We understand that working together yields the best results and that our parts are better together. We actively promote teamwork, open communication, and the sharing of ideas. By embracing diverse talents and perspectives, we create a supportive and innovative environment that encourages collective growth and empowerment. Follow Us: LinkedIn