TECHNOLOGY SUPPORT SPECIALIST I

Overview The City of Stockton's Fire Department is seeking a Technology Support Specialist I to fill one vacancy. The incumbent will work a 9/80 schedule: 7:30 a.m.–5:30 p.m. Monday through Thursday; 8:00 a.m.–5:00 p.m. Fridays, with every other Friday off. This position is a non‑exempt, for‑cause employment status and is represented by the Stockton City Employees' Association. Primary Responsibilities Installs and upgrades desktop hardware, software, and peripheral equipment; configures systems for optimal operations. Provides a full range of assistance and help to system and equipment users in the role of help‑desk expert. Trains users in operating systems, computer languages, application programs, utilities, and hardware operations; assists users in applying computer training to work environments; creates technical documents and computer training for end‑users. Serves as a liaison between vendor, technical support, network, and departments to resolve radio or personal computer operational problems; coordinates and implements corrective measures. Reviews change notices for information updates and notifies customers. Receives problem calls, tracks problem events, and updates knowledge bases. Diagnoses and troubleshoots radio or personal computer hardware and software problems using diagnostic tools within established time frames. Designs, installs, troubleshoots, maintains, and administers local area networks. Performs software/database needs assessments; develops, designs, programs, tests, and maintains customized micro‑computer applications. Reviews trends, recommends event‑reduction measures, and escalates problems to appropriate second‑level support. Prepares and tracks radio or computer hardware and software inventory and manages surplus or obsolete equipment. Notifies supervisors or stakeholders regarding procedural or operational problems and user‑training needs. Knowledge of Principles and practices of technical problem solving, personal computer hardware and software products, diagnostic methods, server connectivity, WAN, LAN, and basic TCP/IP networking. Principles, practices, and techniques for providing customer support. Principles and practices of LAN concepts, terminology, and system security. Principles and techniques for evaluating new or revised computer applications. Principles of technical report preparation and documentation, including computer research and analysis techniques. Skills in Solving software programming and system design problems from minimal diagnostic information. Reviewing and analyzing computer user needs and developing effective hardware and software solutions. Providing technical guidance and assistance to users, customers, and team members. Maintaining organized and accurate records, user procedures, reports of work performed, and other written material. Communicating effectively both orally and in writing. Recognizing problems, developing recommendations and solutions, and overseeing corrections within specialty. Establishing and maintaining effective working relationships with those contacted in the course of work. Other Requirements Must possess physical characteristics to perform the critical and important duties, including sufficient dexterity, stamina, and physical strength to lift and carry up to 50 pounds and operate related equipment. Must possess a valid California Class C driver’s license to work at remote user sites. Will be required to work additional hours and/or weekends as needed. May be required to complete a background investigation and a California Department of Justice fingerprint clearance. Education and Experience Associate of Arts degree or completion of sixty semester units (or equivalent quarter hours) from an accredited college or university with major coursework in business administration, computer science, or a closely related field. IT support experience may be substituted for the education on a year‑for‑year basis. Veterans’ Preference This position is eligible to receive Veterans’ Preference Points for entry into the Civil Service. Veterans’ Preference will not be granted on the promotional list. To qualify, submit a DD‑214, Member 4 copy indicating at least 181 consecutive days of service by the final filing deadline. Benefits Employee benefits are subject to change through the collective bargaining process. For current benefits information, refer to the Stockton City Employees’ Association contract. #J-18808-Ljbffr