Business Systems Specialist

Job Description

Job Description

BUSINESS SYSTEMS SPECIALIST

Position Summary

The Business Systems Specialist serves as a key resource for the administration, optimization, documentation, and adoption of business systems across a multi-business-unit organization. This role focuses on improving operational efficiency through technology, workflow management, process standardization, user support, systems training, and continuous improvement initiatives.

The position acts as a bridge between business operations and technology platforms, ensuring employees can effectively utilize systems while supporting the development of scalable processes, documentation, reporting, and workflow solutions.

Role Overview

We are seeking a detail-oriented and technically capable Business Systems Specialist to support the administration, optimization, and adoption of operational systems across the organization. This role works closely with leadership and department teams to improve workflows, maintain business systems, support users, develop documentation, coordinate training initiatives, and assist with recruitment projects.

Core Responsibilities

Training / Onboarding

• Coordinate and deliver systems training for new and existing employees
• Support onboarding through systems setup, user training, and operational readiness activities
• Assist employees with business system utilization and best practices
• Track training completion, system adoption, and user support needs

Documentation

• Create, maintain, and improve SOPs, workflow documentation, training materials, and process guides
• Develop and maintain internal knowledge bases and operational documentation repositories
• Ensure documentation remains current and aligned with business processes

Administration

• Administer and support multiple business software platforms and operational systems
• Manage user accounts, permissions, security access, and system configurations
• Coordinate system implementation activities, updates, testing, and user adoption efforts
• Monitor system performance and identify opportunities for optimization and automation
• Serve as an internal resource for troubleshooting and resolving systems-related issues

Reporting & Operational Support

• Assist with data management, reporting, and operational metrics tracking
• Support leadership with system-related reporting and process visibility initiatives
• Coordinate follow-up activities related to systems projects, process improvements, and operational initiatives

Required Skills & Experience

• Strong technical aptitude and ability to quickly learn new software platforms
• Strong systems thinking and process improvement mindset
• Experience supporting, administering, or coordinating business systems and operational software
• Ability to analyze and document workflows
• Strong organizational and project coordination skills
• Excellent written and verbal communication abilities
• Ability to manage multiple priorities in a fast-paced environment
• Professional handling of confidential information
• Experience creating SOPs, process documentation, training materials, and workflow guides
• Experience supporting CRM, ERP, HRIS, project management, workflow automation, or other business systems preferred

Ideal Candidate Profile

• Naturally curious about how systems, processes, and teams work together
• Process-oriented with a focus on operational efficiency
• Strong problem-solving and analytical skills
• Comfortable working across departments, companies, and organizational levels
• Highly organized with strong follow-through
• Adaptable and capable of managing changing priorities
• Enjoys helping users become more effective with technology and processes
• Committed to continuous improvement and operational excellence

COME GROW WITH US
The Burns Companies is a diversified holdings company that oversees a growing portfolio of businesses across construction, outdoor living, visual graphics, food distribution, and hospitality. Founded from the success of Wayne Contracting in 2014, the company now includes subsidiaries specializing in national construction management, landscape and pool design, hardscaping, commercial graphics installation, wholesale and retail seafood distribution, and restaurant franchise development. By bringing together multiple specialized companies under one umbrella, The Burns Companies creates operational synergy while allowing each brand to focus on delivering expert service within its industry.

Company Description

COME GROW WITH US\r\nThe Burns Companies is a diversified holdings company that oversees a growing portfolio of businesses across construction, outdoor living, visual graphics, food distribution, and hospitality. Founded from the success of Wayne Contracting in 2014, the company now includes subsidiaries specializing in national construction management, landscape and pool design, hardscaping, commercial graphics installation, wholesale and retail seafood distribution, and restaurant franchise development. By bringing together multiple specialized companies under one umbrella, The Burns Companies creates operational synergy while allowing each brand to focus on delivering expert service within its industry.