Executive Director

Executive Director, HR Business Partnership & ClientServices The University of Pennsylvania is seeking an inaugural ExecutiveDirector, HR Business Partnership & Client Services to helpshape the next chapter of Human Resources at Penn. Recognizing thatthe effectiveness of Human Resources depends on the quality,consistency, and strength of its partnerships across theinstitution, Penn has created this leadership role to strengthenhow Human Resources partners with the University. Reporting directly to the Vice President and Chief Human ResourcesOfficer (CHRO), the Executive Director will partner closely withthe CHRO to advance the Division's strategic priorities by leadingthe evolution of Penn's HR Business Partnership model and clientservices organization. As a member of the Human Resources SeniorLeadership Team, the Executive Director will build enterprisecapability across Penn's HR community and foster a consistent,consultative approach to HR service delivery. This role will helpensure that Human Resources is recognized not only for operationalexcellence, but also for the strategic value it creates across theUniversity. University Overview The University of Pennsylvania, the largest private employer inPhiladelphia, is a world-renowned leader in education, research,and innovation. This historic, Ivy League school consistently ranksamong the top 10 universities in the annual U.S. News & WorldReport survey. Penn has 12 highly-regarded schools that provideopportunities for undergraduate, graduate and continuing education,all influenced by Penn's distinctive interdisciplinary approach to scholarship and learning. As an employer Penn has been rankednationally on many occasions with the most recent award from Forbeswho named Penn one of America's Best Large Employers in 2023. Penn offers a unique working environment within the city ofPhiladelphia. The University is situated on a beautiful urbancampus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance andlandmarks, lively cultural offerings, and wide variety ofatmospheres, Philadelphia is the perfect place to call home forwork and play. The University offers a competitive benefits package that includesexcellent healthcare and tuition benefits for employees and theirfamilies, generous retirement benefits, a wide variety ofprofessional development opportunities, supportive work and familybenefits, a wealth of health and wellness programs and resources,and much more. Posted Job Title Executive Director, HR Business Partnership & ClientServices Job Profile Title Executive Director B, Human Resources Job Description Summary The University of Pennsylvania is seeking an inaugural ExecutiveDirector, HR Business Partnership & Client Services to helpshape the next chapter of Human Resources at Penn. Recognizing thatthe effectiveness of Human Resources depends on the quality,consistency, and strength of its partnerships across theinstitution, Penn has created this leadership role to strengthenhow Human Resources partners with the University. Reporting directly to the Vice President and Chief Human ResourcesOfficer (CHRO), the Executive Director will partner closely withthe CHRO to advance the Division's strategic priorities by leadingthe evolution of Penn's HR Business Partnership model and clientservices organization. As a member of the Human Resources SeniorLeadership Team, the Executive Director will build enterprisecapability across Penn's HR community and foster a consistent,consultative approach to HR service delivery. This role will helpensure that Human Resources is recognized not only for operationalexcellence, but also for the strategic value it creates across theUniversity. Job Description The Executive Director provides leadership for Penn's HR BusinessPartnership model and client services organization, translating theCHRO's strategic vision into a cohesive, high-performing operatingmodel that delivers consistent, responsive, and consultative HRsupport across the University. This role also serves as the seniorHR Business Partner for the Executive Vice President's portfolio,establishing standards for service delivery and operationalexcellence, and providing strategic counsel on workforce planning,organizational effectiveness, leadership, employee and laborrelations, and organizational change. This role will ultimatelystrengthen how Human Resources partners with the University,developing organizational capability that enables Penn'smission. Job Responsibilities & Strategic Priorities Shape Penn's HR Business Partnership Model Partnering with the CHRO to implement and continuouslystrengthen Penn's enterprise HR Business Partnership model. Building a high-performing community of HR Business Partnersthrough coaching, professional development, and shared leadingpractices. Serving as the senior HR Business Partner for the ExecutiveVice President's portfolio, providing strategic counsel onworkforce planning, organizational effectiveness, leadership,employee and labor relations, and organizational change. Strengthening Human Resources' reputation by promotingconsultative, data-informed, and client-centered practicesthroughout the HR organization. Advance Client Services Excellence Providing leadership for Penn's client services organization,including the continued evolution of the HR Solution Center. Establishing service standards, governance, and performanceexpectations that promote consistency, accountability, andoperational excellence. Integrating the work of HR Business Partners, Centers ofExcellence, and operational teams to deliver integrated HRsolutions. Championing innovation and operational excellence bysimplifying processes, leveraging technology, and identifyingopportunities to enhance the client experience. Promoting a culture in which service excellence is viewed notsimply as responsiveness, but as the delivery of strategic value tothe University community. Build Organizational Capability Partnering with the CHRO Developing leaders Representing HR Organizational consulting Advancing use of analytics Qualifications & Leadership Profile Required Experience The successful candidate will bring a record of executive HRleadership in complex organizations and a demonstrated ability tobuild trusted partnerships, lead organizational change, and advanceenterprise HR performance. Specifically, candidates should possess: A Master's degree in Human Resources, Business Administration,Organizational Development, or a related field and at least tenyears of progressively responsible HR leadership experience,including leadership of enterprise HR Business Partner, clientservices, shared services, or comparable strategic HR functions (orequivalent combination of education and experience isrequired). Demonstrated success partnering with senior executives toaddress organizational effectiveness, workforce strategy,leadership, and complex employee issues. Experience leading and developing high-performing HR teamswithin large, highly matrixed, and decentralizedorganizations. Broad knowledge of Human Resources disciplines, with theability to integrate strategic priorities with effective servicedelivery and workforce solutions. Demonstrated success leading organizational change, buildingorganizational capability, and fostering collaboration acrossdiverse stakeholder groups. Strong business acumen, executive presence, and the ability toinfluence, build consensus, and navigate complexity with soundjudgment. Experience leveraging workforce analytics, operational metrics,and data-informed insights to improve organizational effectivenessand decision-making. Exceptional communication, relationship-building, andleadership skills, with the ability to establish credibility andtrust across all levels of the organization. Preferred Experience SHRM-SCP, SPHR, or comparable professional certification. Experience within higher education, academic medicine,healthcare, or another large, mission-driven, decentralizedorganization. Experience leading HR transformation, organizationaleffectiveness, or enterprise service delivery initiatives. Familiarity with Workday and modern HR technologies thatsupport workforce analytics, employee experience, and servicedelivery. Leadership Expectations The Executive Director will be an authentic, collaborative, andvalues-driven leader who builds trust through partnership, developsothers, and leads with humility, curiosity, andaccountability. The successful candidate will demonstrate the ability to: Lead through influence in a highly decentralizedenvironment. Build strong relationships across diverse academic andadministrative constituencies. Balance strategic thinking with operational execution. Foster collaboration across teams while creating sharedaccountability for results. Navigate complexity with sound judgment, transparency, andresilience. Develop leaders and cultivate high-performing, engagedteams. Champion inclusion, innovation, and continuousimprovement. Model Penn's values through integrity, respect, service, and adeep commitment to the University's mission. Measures of Success Establish a cohesive, highly effective HR Business Partnershipmodel that is recognized across the EVP portfolio and Universityfor strategic consultation, consistency, and collaboration. Strengthen the University's confidence in Human Resources byimproving the quality, responsiveness, and consistency of clientservice. Build a high-performing community of HR professionals who sharecommon standards, embrace continuous learning, and deliverintegrated solutions. Advance the CHRO's vision for an innovative, data-informed, andclient-centered HR organization. Foster trusted partnerships with leaders that strengthenorganizational effectiveness and advance Penn's mission. Job Location - City, State Philadelphia, Pennsylvania Department / School Human Resources Pay Range $170,000.00 - $250,000.00 Annual Rate Salary offers are made based on the candidate's qualifications,experience, skills, and education as they directly relate to the requirements of the position, and in alignment with salary rangesbased on external market data for the job's level. Internalorganization and peer data at Penn are also considered. Equal Opportunity Statement The University of Pennsylvania is an equal opportunity employer.Candidates are considered for employment without regard to race,color, sex, sexual orientation, religion, creed, national origin(including shared ancestry or ethnic characteristics), citizenshipstatus, age, disability, veteran status or any class protectedunder applicable federal, state, or local law. Special Requirements Background checks may be required after a conditional job offer ismade. Consideration of the background check will be tailored to therequirements of the job. University Benefits Health, Life, and Flexible Spending Accounts : Pennoffers comprehensive medical, prescription, behavioral health,dental, vision, and life insurance benefits to protect you and yourfamily's health and welfare. You can also use flexible spendingaccounts to pay for eligible health care and dependent careexpenses with pre-tax dollars. Tuition : Take advantage of Penn's exceptional tuitionbenefits. You, your spouse, and your dependent children can gettuition assistance here at Penn. Your dependent children are alsoeligible for tuition assistance at other institutions. Retirement: Penn offers generous retirement plans tohelp you save for your future. Penn's Basic, Matching, andSupplemental retirement plans allow you to save for retirement on apre-tax or Roth basis. Choose from a wide variety of investmentoptions through TIAA and Vanguard. Time Away from Work: Penn provides you with asubstantial amount of time away from work during the course of theyear. This allows you to relax, take vacations, attend to personalaffairs, recover from illness or injury, spend time withfamily-whatever your personal needs may be. Long-Term Care Insurance: In partnership with GenworthFinancial, Penn offers faculty and staff (and your eligible familymembers) long-term care insurance to help you cover some of thecosts of long-term care services received at home, in the communityor in a nursing facility. If you apply when you're newly hired, youwon't have to provide proof of good health or be subject tounderwriting requirements. Eligible family members must alwaysprovide proof of good health and are subject to underwriting. Wellness and Work-life Resources : Penn is committed tosupporting our faculty and staff as they balance the competingdemands of work and personal life. That's why we offer a widevariety of programs and resources to help you care for your health,your family, and your work-life balance. Professional and Personal Development: Penn provides anarray of resources to help you advance yourself personally andprofessionally. University Resources: As a member of the Penn community,you have access to a wide range of University resources as well ascultural and recreational activities. Take advantage of theUniversity's libraries and athletic facilities, or visit ourarboretum and art galleries. There's always something going on atPenn, whether it's a new exhibit at the Penn Museum, the latestmusic or theater presentation at the Annenberg Center, or the PennRelays at Franklin Field to name just a few examples. As a memberof the Penn community, you're right in the middle of theexcitement-and you and your family can enjoy many of theseactivities for free. Discounts and Special Services : From arts andentertainment to transportation and mortgages, you'll find greatdeals for University faculty and staff. Not only do Penn arts andcultural centers and museums offer free and discounted admissionand memberships to faculty and staff. You can also enjoysubstantial savings on other goods and services such as new carsfrom Ford and General Motors, cellular phone service plans, movietickets, and admission to theme parks. Flexible Work Hours: Flexible work options offercreative approaches for completing work while promoting balancebetween work and personal commitments. These approaches involve useof non-traditional work hours, locations, and/or jobstructures. Penn Home Ownership Services: Penn offers a forgivableloan for eligible employees interested in buying a home orcurrently residing in West Philadelphia, which can be used forclosing costs or home improvements. Adoption Assistance: Penn will reimburse eligibleemployees on qualified expenses in connection with the legaladoption of an eligible child, such as travel or court fees, for upto two adoptions in your household. Equal Employment Opportunity Statement The University of Pennsylvania is an equal opportunity employer.Candidates are considered for employment without regard to race,color, sex, sexual orientation, religion, creed, national origin(including shared ancestry or ethnic characteristics), citizenshipstatus, age, disability, veteran status or any class protectedunder applicable federal, state, or local law. #J-18808-Ljbffr