Receptionist

We are seeking a dependable Administrative Customer Service Representative to support day-to-day customer communication and office operations. This is a straightforward customer service and administrative role focused on answering incoming calls, understanding and documenting customer concerns accurately, and making sure the appropriate information is passed along for follow-up.

• Answer incoming customer calls in a professional and helpful manner
• Listen carefully to customer questions or concerns and document the details accurately
• Follow up with potential customers who have previously contacted the office
• Gather the necessary customer and project information
• Provide accurate information to the appropriate internal team member for review and follow-up
• Maintain organized notes and customer records
• Provide general administrative support as needed

• Professional and friendly phone manner
• Strong listening and communication skills
• Organized and detail-oriented
• Comfortable documenting information in a computer system
• Able to follow up consistently and keep track of customer requests
• Previous office, customer service, or administrative experience preferred