Business Services Representative

Business Services Representative

The Center for Urban Families (CFUF) is a nationally recognized nonprofit working at the intersection of responsible fatherhood, family stability, and economic mobility. Since 1999, we've empowered individuals and families in Baltimore's most underserved communities to overcome barriers, break the cycle of poverty, and build thriving futures.

Our members (the term we use for those we serve) face complex challengesmany experience housing instability, justice system involvement, and limited access to education and employment opportunities. Through our work, we are committed to advancing equity, strengthening families, and creating pathways to long-term economic success.

Through our All In strategy, CFUF accelerates social and economic opportunity by combining personal accountability, person-centered case management, supportive networks, workforce training, education, and civic engagement. This approach drives lasting impact for individuals, families, and communities.

With a culture rooted in excellence, transparency, and purpose, CFUF fosters a dynamic, mission-driven environment where passionate team members are empowered to make a difference.

The Opportunity

The Business Services Representative is focused on creating and sustaining strong employer buy-in to CFUF's workforce development and training programs. This role requires an individual with a strong sales and marketing background who is passionate about helping Baltimore City residents. Additionally, this position's broader responsibilities include:

1. Establishing and maintaining employer relationships, specifically related to generating employment opportunities and placements for CFUF members
2. Working across internal departments to ensure that qualified candidates are being placed into employment
3. Working with STRIVE trainers to prepare CFUF participants to build resumes and interview skills as well as assist with job search preparation
4. Coaching CFUF members one-on-one to assess employability and assist with job placement and retention
5. Attending job fairs and employer engagement events
6. Proactively identifying employment trends and working with the team to identify the best opportunities for our members
7. Documenting all employment placements and member interactions. Business Services Representative will spend a significant amount of their time either in the field with employer partners or collaborating internally with the Mobility Coaches.

What to Expect from This Opportunity

• Research, identify and engage with viable employer partners in the Baltimore Metropolitan area to develop a relationship to provide openings for positions within their companies/organizations.
• Organize, prepare, and facilitate monthly mock interviews process with employers' partners for cycles of our workforce development trainings.
• Create job leads and work in partnership with our Mobility Coaches to match with CFUF members' skills, interests, and experiences to support positive CFUF member outcomes, job placements, and retention.
• Achieve set number of job leads, placements, and replacements per month based on key performance indicators annual targets.
• Maintain close engagement with employer partners throughout the entire hiring process and provide follow up to ensure quality placements that meet the job requirements of the employer.
• Maintain updated records and ensure all employment placements, replacements, and retention activities are documented in the CFUF database.
• Work with employer partners to create and identify opportunities for upward mobility opportunities within their companies for CFUF members to advance and increase annual income and benefits.
• Identify and cultivate relationships with other private, local, state, and federal agencies involved in workforce development.
• Maintain quarterly employer partners convenings to evaluate successes, challenges and creating new ideas to strengthen partnerships.
• Assist with development of Employer Advisory Board.
• Maintain keen insight into labor market trends and their impact on workforce development.
• Coordinate and work on projects such as job fairs, site visits, and job shadowing with employer partners.
• Work with employer partners to create pipelines to apprenticeships creating earn and learn models for CFUF members.
• Plan and implement annual employer appreciation event.
• Actively participate in team review meetings and assist in developing strategies for CFUF members that lead to increased job placement and retention.
• Perform other duties as assigned.

Schedule: Monday through Friday, 9 AM to 5 PMthis position offers one day of remote work per week

Qualifications

• Bachelor's degree required. Bachelor's degree in marketing, communications or a related field is preferred.
• Master's degree preferred.
• Three or more years of sales experience within a similar industry

What Sets You Apart

• Excellent written and verbal communication, interpersonal, problem-solving, presentation, and organizational skills; attention to detail required.
• Proficiency with sales management software and CRM
• Strong ability to balance persuasion with professionalism.
• Compassionate and invested in working with disadvantaged individuals, families, and communities.
• Demonstrated ability to build and maintain relationships (within corporate, public and/or community-based agencies).
• Must work well within a team and independent environment, as well as value a collaborative work setting.
• Strong executive presence, with superior networking skills.
• Strong data management and data entry skills.
• Knowledge of working with electronic databases a plus (i.e. ETO and/or Apricot).
• Must have a valid driver's license and reliable automobile transportation.
• Ability and willingness to travel and attend meetings and/or appointments required.
• Must be resourceful, resilient, and tenacious with a high level of personal integrity and passion for CFUF's mission to accelerate social and economic opportunities and advocate for policies that promote equity and racial justice.

Applying for a Career Opportunity & Our Commitment to Diversity

Please apply to this posting to be considered for future job opportunities with CFUF. Additionally, make sure to submit your resume via our talent pool. If there is a specific job you are interested in, you may apply directly to that opportunity and complete your application. Our Talent team truly appreciates your interest and hope to contact you for a future opportunity.

CFUF is an Equal Opportunity Employer. CFUF is committed to being an inclusive workplace that welcomes diverse and unique perspectives, all working toward the same goal to create a more informed public. Qualified applicants receive consideration for employment without regard to race, color, ethnicity, national origin, ancestry, age, religion, religious belief, sex (including pregnancy, childbirth and related medical conditions, lactation, and reproductive health decisions), sexual orientation, gender, gender identity or expression, transgender status, gender non-conforming status, intersex status, sexual stereotypes, nationality, citizenship status, personal appearance, marital status, family status, family responsibilities, military status, veteran status, mental and physical disability, medical condition, genetic information, genetic characteristics of yourself or a family member, political views and affiliation, unemployment status, protective order status, status as a victim of domestic violence, sexual assault, or stalking, or any other basis prohibited under applicable law.

If you are a person with a disability needing assistance with the application process, please reach out to View email address on click.appcast.io.

Note: We review applications on a rolling basis and will close the posting once the position is filled.