Business Analyst II

Business Analyst II

The Business Analyst II role is a mid-level position for professionals who can independently lead requirements gathering, manage small to medium-sized projects, and support enterprise systems across departments. This role requires deeper expertise in business analysis and the automotive remanufacturing industry, along with strong collaboration and problem-solving skills. Business Analysts at this level are expected to work with Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) platforms, facilitate workshops, and contribute to software Quality Assurance (QA) and reporting. Ideal candidates bring a proactive mindset, technical aptitude, and a commitment to delivering solutions that align with business goals and ETE Reman's Core Values.

ETE REMAN is the largest independent aftermarket automatic transmission remanufacturer in the United States. Based in Milwaukee, Wisconsin, we've been rebuilding transmissions since 1985 and we're still growing strong. With more than 800 team members, ETE REMAN is a place where people can build their career, learn new skills, and be part of a team that wins together.

The demand for our transmissions remains strong no matter the economy. Our work reduces waste, keeps vehicles on the road, and helps customers save money.

ETE REMAN is for people who take pride in their work and want to create something real. We're a team that values quality, honesty, and getting better every single day. You'll find opportunity here if you're ready to learn, grow, and go all-in.

The pace is fast. The expectations are high. And the roadmap? You'll help draw it. We're growing quickly, built to last through any market, and still grounded in our family-owned roots. That means you get the best of both worlds a tight-knit, no-nonsense culture with room to advance and make your mark.

Essential Duties and Responsibilities:

• Requirement Gathering: Collaborate with clients to understand their business needs, processes, and pain points. This would involve conducting workshops, interviews, and discovery sessions to gather detailed requirements.
• System Configuration: Technical knowledge of Infor Syteline ERP specifically Order-to-Cash, Planning and Manufacturing, the position involves configuration and customization of the system aligned with the business processes. This would include setting up modules, defining workflows, and configuring user roles and permissions.
• Customization: Knowledge of MS SQL and.NET is necessary for enhancing Syteline functionalities through customization to tailor the system to the business needs. This could involve writing scripts, designing new User Interfaces (UI), creating custom reports, or developing new functionalities.
• Integration: Provide integration support for various software applications that are currently in place with Syteline. Knowledge of Syteline integration with Salesforce would be ideal. The role would involve designing and implementing these integrations to ensure seamless data flows between systems.
• Testing and Development: Support deployment of any changes to the production environment after thorough testing to ensure the functionalities capture the business requirements.
• Training and Support: Provide training to end-users to ensure they can effectively use the system. Additionally, there is the responsibility for ongoing support to address any questions, issues, or enhancement requests that arise post-implementation.

Key Responsibilities:

• Lead requirements gathering efforts for small to medium-sized projects across multiple departments
• Collaborate with stakeholders to identify business needs, process gaps, and technology opportunities
• Manage deliverables, and stakeholder communications for assigned initiatives
• Facilitate workshops, interviews, and discovery sessions to define and document business requirements
• Support and optimize business applications, including ERP, CRM, and other enterprise platforms through configuration, documentation, incident management, and user support
• Analyze data and processes to identify trends, inefficiencies, and improvement opportunities
• Participate in software QA activities, including test planning, execution, and validation
• Create reports and dashboards to support decision-making and performance tracking
• Provide training through a train-the-trainer model and ongoing support to end-users across departments
• Maintain documentation of configurations, workflows, and integrations
• Apply industry knowledge, especially in automotive remanufacturing, to deliver relevant and effective solutions
• Foster collaboration and alignment across business and technical teams while embracing ETE Reman's Core Values

Qualifications:

Required:

• Bachelor's degree in Business Administration, Information Systems, or a related field or relevant experience
• 25 years of professional experience in business analysis or related roles
• Proven ability to manage small to medium-sized projects and lead cross-functional initiatives
• Strong understanding of ERP and CRM systems and their role in business operations
• Experience gathering and documenting business requirements across multiple departments
• Experience with software QA practices and the software development lifecycle
• Strong analytical and problem-solving skills with attention to detail
• Effective communication and facilitation skills for engaging stakeholders and driving alignment
• Ability to work independently and collaboratively in a fast-paced, cross-functional environment
• Demonstrated knowledge of the automotive remanufacturing industry or similar manufacturing environments

Preferred:

• Experience with platforms such as Infor Syteline, Salesforce, or other ERP/CRM systems
• Proficiency in SQL for reporting or system customization
• Experience with system integration projects and dataflow documentation
• Advanced reporting skills using Power BI or similar tools
• Knowledge of master data management/governance
• Basic proficiency in Artificial Intelligences/ Machine Learning Concepts and EDI Concepts

Company Expectations:

• Bring a positive attitude and support your teammates
• Focus on quality and keep customer satisfaction at the center of everything you do
• Follow established policies and processes, while staying flexible as things evolve
• Show up on time, stay engaged, and work with passion, urgency, and focus
• Aim to not only meet but exceed goals
• Make continuous improvement a daily goal

*This document does not create an employment contract, implied or otherwise, other than an "at-will" employment relationship. ETE REMAN retains the discretion and right to add or change the duties of this position at any time.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.