People Operations & Payroll Coordinator

ABOUT CROUD

Croud is a global brand and performance media agency that helps businesses drive sustainable growth in an evolving marketing landscape. Combining deep expertise in performance marketing with brand strategy, integrated media, social, creative, and analytics, Croud delivers a Return on Intelligence so brands can make their next best move.

Founded in 2011 to reinvent the agency model, Croud combines 600+ in-house digital experts with a global network of 2,900 on-demand marketing specialists. This unique model enables us to operate with agility, delivering tailored solutions that drive meaningful and measurable growth for our clients in over 120 markets and 60+ languages.

Located in the heart of Old Fourth Ward, our Atlanta office is home to a group of 30+ highly-skilled marketers, passionate about driving innovation and delivering great work for clients. With a rapidly expanding team and client portfolio, Croud US offers hands-on experience working with some of the world's leading brands across every industry sector.

Find out more about Croud US here!

ROLE OVERVIEW

The People Operations & Payroll Coordinator plays a key role in supporting the day-to-day delivery of People Operations across Croud US and EMEA. This role will work closely with the Head of Compensation and Benefits and helps ensure a smooth and consistent employee experience throughout the employee lifecycle.

The role is responsible for maintaining accurate employee data and records, coordinating payroll and benefits inputs, supporting onboarding and offboarding processes, managing background checks and employment documentation, and responding to routine employee and manager queries. With a strong focus on accuracy, compliance, and service, the Coordinator helps keep People processes running efficiently and ensures employees receive timely and responsive support.

At Croud, our vision centers around the idea of unlocking potential. We do this by elevating everyone in an inclusive and progressive culture, empowering individuals to deliver their best work. This means we build better brand outcomes, and unlock potential for our people, our clients and our communities.

We live and breathe five key values at Croud, which build a culture that elevates everyone, allowing our people to thrive:

• In it together - our value on integration, collaboration and outcomes

• Eye on the future - our value on futurism, creativity and passion

• Generous in spirit - our value on people, development and inclusion

• Do what you say - our value on integrity and accountability

• Make a difference - our value on purpose and impact

RESPONSIBILITIES

1. HR Administration & People Operations

• Ticketing & Enquiries: Act as a primary agent for internal and external HR enquiries via the ticketing desk (Freshdesk), resolving routine questions and escalating complex issues to the People & Insights Advisor or People Partner’s as appropriate.

• Employee Lifecycle & People Partner Support: Partner closely with the People Partners to support the full employee lifecycle, from onboarding through employee changes, promotions, compensation updates, leave, and offboarding. Coordinate documentation, system updates, and key administrative processes to ensure a consistent and efficient employee experience.

• HR Operations & Compliance: Maintain accurate and compliant employee records, contracts, and documentation across Humaans and other People systems. Working with the People & Insights Advisor conduct regular audits and data checks to ensure information is complete, accurate, and audit-ready, while identifying and resolving any compliance gaps or discrepancies.

• Background check support: Facilitate and monitor pre-employment background checks and I9 work authorization checks for all new joiners in partnership with third-party vendors.

• HR Programs & Initiatives: Support the People Team in planning and executing HR programs and initiatives from end to end. Coordinate timelines, stakeholders, communications, materials, and administrative requirements to help ensure programs are delivered effectively and successfully.

• Process Improvement: Identify opportunities to improve and streamline People processes, supporting People Partners and People Operations in developing scalable, efficient, and consistent ways of working across the business.

2. Payroll & Benefits Administration

• Monthly Payroll Processing: Coordinate the collection, review, and submission of payroll changes for employees, including new hires, terminations, salary changes, bonuses, commissions, PTO, leave, and other earnings or deductions across UK, US and Dubai regions. Ensure all inputs are accurate and submitted within required payroll deadlines.

• Payroll Liaison: Partner with the People Team, Finance, and third-party payroll provider to support accurate end-to-end payroll processing. Review payroll reports, validate employee changes, and reconcile discrepancies prior to payroll submission and approval.

• Benefits Administration: Manage day-to-day benefits enrolment, updates, and terminations (e.g., pensions, medical cover, ride-to-work, gym allowances, 401k, FSA/HSA) and assist employees with benefit queries.

• Payroll, Tax & Benefits Support: Act as the first point of contact for employee payroll queries . Support employees and HRBPs with routine payroll and benefits questions, including pay discrepancies, deductions, tax withholding updates, and benefits changes. Escalate complex payroll queries or compliance-related matters to the appropriate Head of Compensation and Benefits, Finance, or HR partner.

• Compliance & Reporting: Support payroll and benefits compliance by maintaining accurate records, completing regular audits and reconciliations, and providing required payroll and benefits reporting to internal stakeholders and external providers.

• Data Governance: Support the People Team in maintaining HR database integrity and compliance

• Monthly Reporting Support: Assist with pulling base operational data and preparing raw records for the monthly People Pack and executive reporting suites.

• Ad-hoc Projects: Participate in broader People Operations projects, process reviews, and system improvement initiatives.

DESIRED QUALIFICATIONS

Skills and Experience

• Highly Organized: Strong attention to detail combined with the ability to see the bigger picture and understand how individual tasks impact the wider employee experience.

• Customer-Service Focused: Proactive, responsive and solutions-oriented, with a strong sense of urgency and commitment to delivering a great employee experience.

• Collaborative & Trustworthy: A strong team player who works effectively with others and handles sensitive and confidential information with discretion.

• Adaptable: Comfortable working in fast-paced, dynamic environments and able to manage competing priorities effectively.

• Confident Communicator: Comfortable building relationships and communicating confidently with employees, managers and stakeholders across all levels of the organisation.

• Manager Support & Coaching: Demonstrated ability to advise and support managers, providing practical guidance and coaching on people-related matters.

• HR Administration: Proven experience in a fast-paced HR Administration, People Operations or Payroll support role, with strong organisational and administrative skills.

• Payroll Knowledge: Practical understanding of UK payroll processes, including statutory payments such as SSP, SMP and SPP, tax codes and pension administration.

• HR Systems: Hands-on experience with modern HRIS and people systems (e.g. Humaans, BambooHR or similar), with confidence learning and navigating new technology.

• Data & Attention to Detail: Exceptional accuracy and thoroughness when maintaining employee records, contracts, payroll information and other sensitive financial or people data.

• Communication & Discretion: Clear, approachable and professional written and verbal communication skills, with a strong commitment to confidentiality and the appropriate handling of sensitive information.

COMPANY BENEFITS

Every employee is eligible for the benefits listed on our careers site which include:

• PTO/ Vacation: 20 days vacation a year 12 public holidays observed

  • Public Holidays: 12 days observed

  • Sick Days: 7 days annually

  • Summer Fridays: Early finishes from Memorial Day to Labor Day

  • Bereavement Leave: Paid time off for personal loss

  • Parental Leave: Enhanced leave plus FMLA through NY state

  • 401(k) Savings Plan: 100% on contribution up to 4%

  • Sales commission incentives

  • Recruitment referral bonus

  • Pre-tax commuter benefits

  • Full Paid Medical Insurance for Employee Only (including dental and vision)

  • Dependent contribution to Medical, dental and vision coverage

  • Employer paid life insurance coverage

  • Monthly gym membership stipend

  • Access to personalized health guidance via Health Advocate

  • Free Citi bike membership

  • Membership to TalkSpace (Mental Health Support)

  • Hybrid workspace support - home office setup is provided

  • Agile working policy

  • Complimentary access to fruit, cereals, snacks, soft drinks, tea, and coffee

COMPENSATION

Salary Range for this position is $55,000 - $75,000 per year. (DOE)

Where an employee or prospective employee is paid within this range will depend on, among other factors, actual ranges for current/former employees in the subject position, market considerations, budgetary considerations, tenure and standing with the Company (applicable to current employees), as well as the employee’s/applicant’s skill set, level of experience, and qualifications.

Standard hours are from 9.00am to 5.30pm, there’s flexibility if agreed in advance with your line managers (it may also be necessary on occasions to work outside of these hours).

Croud operates a hybrid working model with a minimum of 3 days a week based in our Atlanta office and the remaining days from home if you wish.

Croud is an equal opportunity employer and does not discriminate on the grounds of a person's gender, marital status, race, religion, ethnicity, age, disability or sexual orientation. All candidates will be assessed based on merit, qualifications and their ability to perform the requirements of the role.