Technical Program Manager

Role Description

The Technical Program Manager role is a unique opportunity for the right individual to shape, lead & coordinate highly technical Platform initiatives critical to Eduphoria’s ongoing success. They will join our teams’ efforts to support Educators and Students by helping teams deliver incredibly effective, performant, and stable software.

As our Product & Engineering departments continue to grow and evolve, we are committed to consistently providing the best solutions to our customers & users. The exceptional candidate will partner with Product Owners, Staff Engineers, and Engineering leadership to facilitate the execution and release of critical modernization initiatives, ensuring the delivery of incredibly effective, performant, and stable software while addressing system-wide impact and fostering client trust.

The ideal person for this role understands the complex technical nature of these types of projects and will demonstrate experience tackling these novel challenges. They should roadmap future imperative updates to our foundational systems, while addressing the system-wide impact that comes with building and maintaining new platform functionality.

The exceptional candidate will be highly technically competent to lead strategic platform engineering initiatives across:

• Infrastructure
• Developer experience
• Authentication and authorization
• Security
• Core technical systems

The Technical Program Manager will collaborate with teams on defining project goals, identify key milestones & deliverables, and facilitate execution and release of each deliverable alongside their team members. They will also need to operate in a highly cross-functional capacity, coordinating with Engineering teammates, project stakeholders, and customer-facing team members. The Technical Project Manager will report to the Senior Director of Engineering.

Responsibilities/Functions

• Lead end-to-end delivery of large-scale platform initiatives across engineering teams.
• Drive execution of strategic technical programs involving architecture modernization, scalability, reliability, security, performance, and developer enablement.
• Build and maintain platform program roadmaps, technical milestones, dependency maps, and delivery plans.
• Ensure Platform initiatives align with organizational technology strategy and engineering standards.
• Technical capabilities to read and interpret technical documentation, architecture diagrams, API contracts, and system dependencies.
• Partner closely with Engineering Managers and technical leads to improve execution quality and engineering effectiveness.
• Able to deconstruct complex technical initiatives into phased solutions that:
• Make clear progress on addressing one or more prioritized problem statement(s)
• Can be built & delivered independently in a 3-6 week timeframe
• Are appropriately focused efforts that acknowledge & avoid scope creep and other costly rabbit-holes
• Capable of validating completed work and providing informed sign-off by understanding both the technical implementation and whether the delivered outcome meets the original business and user objectives.
• Drives continual cross-functional alignment to ensure that successful project completion and release includes documentation, customer communication.
• Provides detailed updates on status, progress, direction, and adherence to project timeline/budget.
• Partners with team members in Marketing, Account Management, Customer Success etc. to maximize their ability to promote and support these projects.
• Documents scoping, business rule, and other key decisions to ensure ongoing understanding and alignment.
• Coordinates development & delivery timelines on both technical and non-technical asset delivery.

Qualifications

• Significant experience (5+ years) as a Technical Program Manager or Technical Product Manager on software development agile development teams.
• Has been a Program or Product Manager helping to deliver impactful functionality to hundreds of thousands of users (or more).
• Has experience serving in a leadership capacity on one or more agile development teams.
• Strong technical understanding of platform architecture, APIs, infrastructure, authentication flows, deployment pipelines, and system integrations.
• Possesses a foundational grasp of modern application architectures, such as microservices and APIs, alongside a practical knowledge of relational databases, cloud environments, and distributed systems.
• Understands and can build shared understanding of the underlying “nuts & bolts” of consumer applications.
• Can communicate technical concepts (problem complexity, challenges, concerns) to a non-technical audience and connect the business value.
• Exhibits impactful cross-functional leadership across Product, Engineering, and Risk departments, bolstered by executive-level communication skills.
• Knowledge of emerging technologies, such as cloud native platforms, event-driven architecture and distributed systems, identity and enterprise integration, observability and data governance.
• Has been an influential force on the development of products and features that significantly shifted the way a platform functions.
• Exhibits the ability to quickly familiarize themselves with new business domains.

Requirements

• Experience with several of the following technologies and concepts:
• Cloud & Infrastructure
• Amazon Web Services (AWS)
• Microsoft Azure
• Google GCP
• Application & Engineering Ecosystem
• .NET / C#
• Microservices architecture
• REST APIs and API gateway technologies
• Event-driven systems
• Distributed systems concepts
• GitHub / GitHub Actions
• CI/CD pipelines
• Security & Authentication
• OAuth 2.0
• OpenID Connect (OIDC)
• SAML
• Identity providers (Okta, Auth0, Azure AD)
• RBAC and access management
• Observability & Reliability
• New Relic
• Sentry
• Cloudwatch
• Application performance monitoring (APM)
• Logging and tracing systems

Benefits

• Base Salary of $130,000 - $140,000 plus 5% bonus opportunity.
• Medical & Dental Insurance: The company covers 100% of premiums for employee and their dependents.
• HSA - Employer contributes monthly to cover employee's individual deductible.
• Flexible PTO.
• 11 Holidays, as well as 2 weeks at the end of the year to rest and recharge.
• 401k with employer match, pre-tax / Roth options.
• Work Remotely with no pressure.
• Long-Term Disability.
• $50,000 Life Insurance Policy for the employee.
• Cell Phone/Internet Service Allowance.
• Paid Parental Leave.
• Employee Assistance Program.
• Assortment of voluntary policies (Vision, MASA, Critical Illness, Accident, Supplemental Life Insurance, Pet insurance, and more).
• Reimbursement for business-related expenses.
• Professional Development Opportunities with leadership support.
• Friendly, collaborative, small company environment with a technically progressive culture/focus.