Front of House Manager, Head of Hospitality, Provo

Job Description

Job Description

Job Summary: 

The Head of Hospitality will oversee and manage the daily operations of the restaurant, ensuring that all job duties are carried out in accordance with internal policies and procedures.

Supervisory Responsibilities:

• Coordinates training activities for new hires and restaurant staff to include identification and analysis of training needs and the implementation of programs to address deficiencies. 
• Organizes and oversees the staff schedules.
• Maintains accurate and thorough personnel records and documentation in accordance with company policy.
• Conducts performance evaluations that are timely and constructive.  
• Handles discipline and termination of employees in accordance with restaurant policy.

Essential Duties and Responsibilities:

The essential functions include, but are not limited to the following:

• Oversees food preparation and service, ensuring all food meets company standards for quality, appearance, consistency, timeliness, and presentation, while maintaining compliance with health, safety, food handling, and hygiene standards.
• Ensures customer satisfaction with all aspects of the restaurant and dining experience.
• Handles customer complaints, resolving issues in a diplomatic and courteous manner.
• Ensures compliance with alcoholic beverage regulations where applicable. (For locations with an alcohol program only.)
• Estimates food and beverage costs.
• Monitors stock levels and manages inventory, purchasing food and supplies as needed, including picking up items from other locations when necessary.
• Completes all financial and payroll-related administrative duties accurately and on time.
• Conducts daily inspection of restaurant and equipment to ensure compliance with health, safety, food handling, and hygiene standards. 
• Periodically evaluates restaurant equipment for repairs and maintenance; schedules for service.
• Monitors sales and labor records, managing performance in accordance with company policy.
• Reviews operational reports and analyses from the Regional Manager, executes appropriate recommendations in response to progress and adverse trends, and prepares and submits operations reports and other documentation as requested.
• Fosters a positive work environment by leading by example to maintain a supportive and productive team culture. Encourages others to take pride in their work and creates an atmosphere where team members feel motivated and valued.
• Attends scheduled weekly meetings with shift leads and, if applicable, other department leaders and the Store Leader.
• Participates in local events or promotional opportunities as needed to represent MOZZ positively in the community.
• Maintains flexible availability across any day of the week to fit business needs. 

• Performs other work-related duties as assigned.

Required Skills/Abilities: 

• Strong supervisory and leadership skills, including the ability to develop and motivate a team of up to 20 employees.
• Excellent interpersonal and communicative skills with a focus on customer service; cooperates and works effectively with all co-workers.
• Excellent time management skills with the ability to work effectively in a high-stress environment.
• Excellent organizational skills and attention to detail; plans and completes job duties with minimal supervisory direction using appropriate judgment.
• Familiarity with food handling, safety, and other restaurant guidelines
• Proficient with Google Workspace or related software.
• Strong reading and writing skills; ability to follow written and oral instructions and procedures. 
• Manual dexterity; auditory and visual skills.

Education and Experience:

• High school diploma or equivalent required.
• Previous restaurant experience required; management experience preferred.
• Successful completion of corporate training program required.

Physical Requirements 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

While performing the duties of this position, the employee is regularly required to talk or hear or answer phones. The employee frequently is required to use hands or fingers; handle or feel objects, tools, or controls. The employee is regularly required to lift, bend, kneel, stoop, climb, push and pull items weighing 55 pounds or less. The employee must have the ability to traverse all parts of the restaurant quickly. This position involves prolonged periods sitting at a table and working on a computer, as well as prolonged periods standing and working in the restaurant. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. Employee is regularly exposed to kitchen equipment (e.g., oven, hot plate, dishwasher, slicer, kettle, steamer, mixer, and chef's knives).

Other Duties 

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. It is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee, and these may change at any time, with or without notice. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.

Affirmative Action/EEO Statement

MOZZ is an Equal Opportunity Employer and prohibits discrimination and harassment of any type. MOZZ provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. MOZZ is also a drug-free workplace and complies with ADA regulations as applicable.