Manager, Floor Operations

Connections Health Solutions is a leading provider of immediate-access behavioral health crisis care. Our team combines medical and recovery-oriented treatment to stabilize individuals in crisis and connect them to community-based resources for ongoing recovery. Founded by emergency room psychiatrists Dr. Chris Carson and Dr. Robert Williamson, our model is physician-led and data-driven, drawing upon more than 15 years of crisis care expertise. Recognized by SAMHSA and the National Council for Mental Wellbeing as a national best practice, we’ve delivered invaluable treatment to hundreds of thousands of individuals facing crises. Our commitment remains consistent, to improve access, inspire hope, and provide the right support. Our values shape our decisions, define our culture, and foster continuous learning and growth. We accept people as they are, creating safe spaces where they feel valued and respected. We inspire hope by walking with people side-by-side, showing them grace and compassion. We act with intention, holding ourselves and each other accountable, and doing the right thing. We work as one team, trusting and supporting each other. We embrace change and innovation, striving to find better ways to fulfill our mission. We are on a mission to change the face of behavioral health. Help us save lives and make a difference. What You'll Do: The Manager, Floor Operations, is responsible for supporting the day-to-day administrative operations of the assigned facility. This role plays a key part in implementing strategies that promote effective patient care delivery, operational efficiency, and program growth. The Manager, Floor Operations fosters a professional and collaborative environment by modeling accessibility, engagement, and support for facility staff. In partnership with clinical leadership, the Manager, Floor Operations helps uphold a culture focused on patient outcomes, staff wellbeing, and overall facility safety. Serves as the facility operation lead, under the direction of the Director, Clinical Operations and VP, Clinical Operations. Drives a highly effective operations culture to ensure completeness, accuracy, and timeliness of administrative processes to meet strict regulatory and established service levels. Participates and supports the planning, development, and implementation of clinical operations that deliver care that is timely, safe, effective, efficient, equitable, and recovery-oriented in alignment with quality healthcare, including sourcing qualified talent, retention, development, and performance management of the staff in the department. Oversee implementation and management of quality improvement programs, and other regulatory benchmarks. Collaborate with providers and other clinical management staff to ensure operational standards. Direct daily operations of inpatient services, including integrated services. Manage clinic schedules, payroll, supply ordering, and financial reporting to ensure strong budget to actual performance. Monitor operational workflows and identify opportunities for efficiency and service improvement. Working alongside the Clinical Director to ensure readiness for audits, inspections, and regulatory adherence. Coordinate facility maintenance and equipment needs in collaboration with internal/external vendors. Lead efforts to optimize the patient experience through data monitoring, service recovery, and staff coaching. Develop and maintain a culture of safety and continuous improvement, using data to identify and address trends. Interview, onboard, develop, and retain staff through coaching, performance feedback, and recognition. Provide training and support for staff across clinical and administrative roles and maintaining readiness to backfill staff positions as needed. Provide after-hours support to team on a rotating basis. Performs all other duties as assigned. What You'll Bring: Associate’s Degree in Social Services, Public Health, Business, or related field 2 years of behavioral healthcare work experience 2 years of managerial experience Working knowledge of federal and state behavioral health or hospital operations and regulatory requirements Must be able to perform and certify Safe Clinch and Therapeutic Options techniques The Company has a mandatory vaccination policy. All successful applicants must be fully vaccinated, including showing proper documentation, or otherwise be exempt pursuant to the Company’s exemption process prior to their start date as a condition of employment State of Virginia Fingerprint Clearance Must be able to pass Virginia Department of Behavioral Health & Developmental Services (VA DBHDS) background check Must be able to pass Virginia Department of Social Services (VA DSS) Office of Background Investigations - Central Registry Search It would be great if you had: Bachelor’s Degree in Social Services, Public Health, or related field Experience in multi-services hospital environment with matrix reporting structures What We Offer: Full-time only: Employees (and their families) are offered comprehensive health insurance, including Medical, Dental, Vision, Accident, Critical Illness, and Hospital Indemnity CHS pays for Basic Life, AD&D, Short and Long‑Term Disability Voluntary Life insurance option for employees and their families Health Savings Accounts (with $1,000 to $2,000 employer contribution depending on plan) Flexible Spending Accounts (health care and dependent care) 401k company match after 6 months (50% of deferrals up to 6% of compensation) Generous PTO starting at 160 hours accrued annually and 12 recognized company holidays Company‑paid parental leave available to eligible employees All employees (Pool, Part-time and Full-time): Employee Assistance Program to help with confidential emotional support, work life solutions, financial solutions, legal assistance, or online support After 90 days, you are auto enrolled in the 401k Plan Connections Health Solutions is proud to be a Second Chance Employer. Actual compensation is based on relevant experience, education, internal equity, and budget.

$86,688 - $97,850 USD

EEO Statement Connections Health Solutions is an equal opportunity employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law. We are committed to creating an inclusive and welcoming environment for all employees and applicants. #J-18808-Ljbffr Connections Health Solutions