Datacenter Technician

Job Description

Description:

The client is seeking a motivated, hands-on Server Datacenter Technician to join our Server BIOS team. This role supports validation of cutting-edge server platforms and manageability firmware in a high-volume lab environment.
The ideal candidate is detail-oriented, technically curious, and comfortable working directly with server hardware, rack infrastructure, and engineering teams.

Education & Experience
Associate's or Bachelor's degree in Computer Engineering, Information Technology, Electronics, or related technical field preferred.
Candidates with a high school diploma must have 5+ years of equivalent hands-on experience in server hardware testing, data center operations, or lab infrastructure support.
CompTIA A+, Network+, or similar technical certifications are a plus.

Key Responsibilities
Deploy, configure, and maintain x86 server platforms within a high-volume validation lab environment.
Perform system bring-up, BIOS and firmware updates, and platform configuration across multiple validation programs.
Install and configure Linux and Windows Server operating systems for testing purposes.
Conduct hardware failure isolation across CPU, memory (DIMMs), PCIe devices, storage, networking, and power subsystems.
Troubleshoot L1/L2 network connectivity, validate switch configurations, and support rack-level network infrastructure.
Diagnose and resolve rack-level power distribution issues, including PDUs and power balancing.
Analyze system logs, firmware outputs, and OS-level errors to support root cause analysis.
Reproduce defects and collaborate with BIOS, firmware, and hardware engineering teams to validate fixes.
Utilize remote management tools (BMC/IPMI, serial console, KVM-over-IP) for system access and debug.
Execute test procedures and assist with basic scripting or automation tasks (Python, PowerShell, or Bash preferred).
Manage rack infrastructure including cabling, airflow considerations, hardware swaps, and lifecycle handling.
Maintain accurate inventory tracking, asset management, and support hardware shipping/receiving workflows.
Follow ESD and lab safety procedures while working with sensitive hardware components.
Prioritize and manage multiple concurrent debug and validation activities in a fast-paced environment.

Preferred Qualifications
Experience working in high-density server or data center environments.
Familiarity with x86 server architecture and modern server technologies (PCIe Gen4/Gen5, NVMe, RAID).
Basic understanding of networking concepts (VLANs, subnets, switch validation).
Experience supporting engineering teams during hardware or firmware validation cycles.
Strong troubleshooting mindset and ability to document findings clearly.

Physical Role Demands
Ability to lift and carry up to 50 pounds regularly.
Frequent standing, walking, bending, and reaching.
Manual dexterity for handling small components and tools.
Visual acuity for detailed hardware inspection and system monitoring.
Comfortable using ladders and working at rack height.
Ability to work in a lab/data center environment with elevated noise levels and varying temperatures.

Notes:

Work Schedule
Primary schedule : Monday-Friday, 8 : 00 AM - 5 : 00 PM.
Flexibility for extended hours or weekend support may be required based on program needs.

VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status