RV Service Advisor

Job Description

Job Description

At Bretz RV & Marine, our culture is more than words; it is visible in each leader's commitment to our company's core values of passion, teamwork, growth, family, and profitability. With multiple locations across Montana, Washington, and Idaho, Bretz RV & Marine is the largest dealership in a five-state area, and we are growing rapidly. Here at Bretz, we are more than a team; we are a community. The Bretz community brings the company's values to life while delivering exceptional outcomes. We pride ourselves on hiring and developing employees who demonstrate a passion for what they do, loyalty to the company and our commitment to our customers, and a drive to succeed individually and as a team. At Bretz, we offer you more than just a job. We offer you the chance at an exciting and rewarding career that you will genuinely enjoy. We value excellence, integrity, and hard work from every employee to deliver Bretz's high standards and performance to all our customers.

Bretz RV & Marine is looking for an RV Service Advisor to join our Missoula team. This role is ideal for candidates with experience in automotive, powersports, marine, truck, heavy equipment, collision repair, or RV service environments. If you thrive in a fast-paced service department, enjoy building customer relationships, and take pride in delivering exceptional service, we'd love to meet you.

Our top-performing Service Advisors earn over $100,000 annually through our salary plus commission compensation structure.

As an RV Service Advisor, you will be the primary point of contact between our customers and service department. You'll help guide customers through the repair process, communicate with technicians, provide estimates, manage repair orders, and ensure every customer receives an exceptional experience. This role is perfect for someone who enjoys customer interaction, problem-solving, and helping families get back to enjoying the outdoors.

Responsibilities:

• Greet service customers promptly and professionally
• Listen carefully to customer concerns and accurately communicate repair needs to technicians
• Create and manage repair orders and service appointments
• Provide accurate estimates for maintenance and repair services
• Recommend additional services and repairs using a low-pressure, customer-focused approach
• Maintain regular communication with customers throughout the repair process
• Coordinate workflow between customers, technicians, and management
• Manage and sell extended service contracts and warranty products
• Inspect completed repairs and ensure quality standards are met
• Notify customers when repairs are completed and ready for pickup
• Review completed repairs, services performed, and associated costs with customers
• Resolve minor customer concerns and escalate issues when necessary
• Maintain Customer Satisfaction Index (CSI) scores that meet dealership standards
• Keep the Service Manager informed of ongoing customer issues and department opportunities
• Adhere to dealership policies regarding customer vehicle care and operation

Requirements:

• High school diploma or equivalent required
• Previous Service Advisor, Service Writer, Customer Service, Sales, or Service Department experience preferred
• Automotive, RV, Marine, Powersports, Heavy Equipment, Trucking, or Collision Repair experience preferred
• Excellent customer service and relationship-building skills
• Strong verbal and written communication abilities
• Strong organizational and follow-through skills
• Ability to multitask and prioritize effectively
• Comfortable using computers and dealership software systems
• Valid driver's license and acceptable driving record required
• Professional appearance and strong work ethic
• Ability to maintain a positive attitude in a fast-paced environment

Schedule:

• Monday - Friday | 8:00 AM - 5:00 PM
• Saturdays on rotation
• Overtime as needed

Compensation:

• Salary + Commission
• Top performers earn over $100,000 annually

Benefits:

• Excellent earning potential and advancement opportunities
• Medical benefits package with multiple plan options to choose from, including vision and dental
• On-site employee daycare with an employee-only rate, located at the dealership
• 401(k) retirement plan with employer match
• Holiday pay and vacation time
• Employee discounts
• Employee borrow program (take a camper and GO CAMPING)
• Profit sharing

Disclosure: This list is not exhaustive. Benefits are governed by plan documents and company policy, and may vary by position, location, and employment status. Eligibility may include waiting periods, hours-worked requirements, and other conditions, subject to applicable law.

Bretz RV's Commitment to You:

• Opportunity to work in a family-oriented environment where work-life balance matters
• Growth and advancement opportunities
• Team building activities and events throughout the year
• The opportunity to be a part of a team in a booming industry that works together to provide every customer with the best experience possible

About Our Dealership

Bretz RV & Marine is a family-owned dealership group with a deep-rooted history in the outdoor adventure industry. Founded in 1967 in Missoula, Montana, we started with a single location. Over the years, we’ve grown into one of the largest RV and marine dealerships in the region, with multiple locations across Montana, Idaho, and Washington. Despite our growth, we’ve remained true to our mission of helping families go camping and boating, enjoy the outdoor lifestyle and get back out quickly when the unexpected happens. We continue to make decisions based on our core values—passion, teamwork, growth, family, and profitability—ensuring that every customer receives a world-class purchasing and ownership experience.

Our success is built on our people. We invest in training, career development, and fostering a culture where every team member feels valued. Whether you’re on the sales floor, in the service bay, or behind the scenes, you play a crucial role in helping our customers create lifelong memories. At Bretz RV & Marine, we don’t just sell boats and RVs—we help families embark on their next great adventure. If you’re looking for a workplace that values teamwork, customer service, and a shared love for the outdoors, you’ve found it.

EEOC

Our company maintains a firm policy of equal employment opportunity for all associates. We hire, train, promote and compensate associates based on personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age, marital status, disability, or citizenship, as well as other classifications protected by applicable federal, state or local laws.

RV Manufacturers: Airstream, Coachmen, CrossRoads, Dutchmen, Entegra Coach, Forest River, Grand Design, Heartland, Keystone RV, KZ RV, NuCamp, Redwood, Thor, Tiffin, Ember RV, Brinkley RV, Oliver Trailers.

Boat Manufacturers: Barletta, Sea-Doo, Bayliner, Chaparral, Crownline, Smokercraft, Lowe, Starcraft, MB Sport, Sun Chaser, Yamaha Outboards, Honda Outboards, Mercury/Mercruiser, Volvo Marine, Thunderjet, Sylvan Boats.

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