Sr. Program Manager (MANTL)

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Sr. Program Manager (MANTL) based in the United States. As a Senior Program Manager, you will lead complex, client-facing software implementations for banks and credit unions, guiding projects from initial planning through successful launch and adoption. You will serve as a trusted advisor to executive stakeholders, helping financial institutions navigate technical requirements, operational challenges, and business objectives. Working closely with Product, Engineering, and delivery teams, you will ensure projects remain on schedule, within scope, and aligned with client expectations. You will take ownership of project planning, risk management, stakeholder alignment, and continuous improvement to deliver measurable results. This role offers the opportunity to influence implementation strategies, enhance operational efficiency, and accelerate time to value for enterprise clients. You will join a collaborative, remote-first environment that values accountability, analytical thinking, adaptability, and exceptional customer experiences. The position is ideal for an experienced delivery professional who thrives in a fast-paced fintech environment and enjoys building scalable processes that support long-term growth. Accountabilities: - Lead End-to-End Implementations: Manage enterprise software implementations from project kickoff through launch, ensuring delivery timelines, project scope, and business objectives are consistently met.

- Project Planning and Execution: Develop and maintain comprehensive project plans, milestones, schedules, and risk mitigation strategies to support successful implementation outcomes. - Stakeholder Management: Establish clear accountability across internal teams and external stakeholders, maintaining project momentum and ensuring alignment throughout the implementation lifecycle. - Cross-Functional Coordination: Collaborate with Product, Engineering, integration specialists, and delivery partners to coordinate technical activities, resolve dependencies, and streamline execution. - Client Advisory and Communication: Serve as a trusted advisor to client executives, project leads, and operational teams, translating complex technical requirements into clear, actionable guidance for technical and non-technical audiences. - Risk and Issue Management: Proactively identify implementation risks, assess potential impacts, develop mitigation plans, and escalate issues when necessary to protect project outcomes. - Implementation Quality and Client Satisfaction: Ensure a smooth, efficient implementation experience that supports client goals, successful product adoption, and measurable time-to-value improvements. - Post-Launch Transition: Coordinate the handover from implementation to ongoing support and account management, ensuring continuity and a strong foundation for long-term client success. - Process Optimization: Evaluate existing implementation methodologies, identify opportunities for improvement, and introduce scalable processes that enhance efficiency and consistency across the delivery organization. - Performance and Continuous Improvement: Independently manage complex implementations, exercise sound judgment in ambiguous situations, balance competing priorities, and contribute improvements that strengthen overall service delivery. Requirements: - Professional Experience: At least three years of experience in a client-facing implementation, software delivery, technical project management, or similar role. - Enterprise SaaS Implementations: Demonstrated experience leading software implementation projects, managing project lifecycles, and supporting successful client adoption in enterprise environments.