Intake Coordinator

Job Description Job Description Position: Intake Coordinator Company Overview: SK Stones USA is expanding, and we're looking for a highly motivated Intake Coordinator who loves organization, customer interaction, and being the person that keeps everything running smoothly behind the scenes. If you enjoy connecting with people, managing details, and working in a fast-paced environment where no two days are the same — this opportunity is for you. At SK Stones USA, we specialize in luxury stone surfaces, countertops, and high-end remodeling projects that transform homes and commercial spaces across the country. Our team is passionate about design, quality, and delivering an exceptional customer experience from start to finish. This is your opportunity to join a growing company where your work truly matters and your career can grow with us. What You'll Do As our Intake Coordinator, you'll be the first impression of SK Stones USA — helping customers feel welcomed, informed, and supported from their very first interaction. Your responsibilities will include: Responding to inbound calls, emails, and customer inquiries Scheduling consultations and coordinating appointments Collecting project details and organizing customer information Assisting with lead follow-up and customer communication Coordinating with sales, project managers, and installation teams Maintaining accurate records within our CRM and internal systems Helping ensure every customer receives a smooth and professional experience What We're Looking For We're searching for someone who is: Friendly, professional, and confident communicating with customers Highly organized and detail-oriented Able to multitask and stay calm under pressure Self-motivated and comfortable working remotely Reliable, proactive, and solutions-focused Passionate about customer service and teamwork Qualifications Must currently reside in the United States Previous experience in customer service, intake coordination, scheduling, or administrative support Strong communication and computer skills Experience with CRM systems, Google Workspace, or Microsoft Office preferred Experience in remodeling, construction, interior design, or luxury home services is a plus Bilingual (English/Spanish) is a bonus Why Join SK Stones USA? Fully remote position Competitive pay Opportunity for growth and advancement Supportive and collaborative team culture Work with a company in the luxury design and remodeling industry Be part of exciting residential and commercial projects nationwide If you are a motivated and detail-oriented individual with a passion for providing exceptional customer service, we encourage you to apply for our Intake Coordinator position at SK Stones USA. We look forward to hearing from you!