Intake Coordinator

Intake Coordinator The first friendly voice of care. Our Intake Coordinator is the welcoming front door to Health at Home. This role is often the very first interaction a patient, family member, or referral partner has with our organization, and that makes it incredibly important. You are the calm in the chaos, the organized one behind the scenes, and the friendly voice that helps people feel supported, heard, and confident in their next steps. You connect referrals to care, questions to answers, and families to the services they need, all while keeping things accurate, timely, and compliant. If you love helping people, enjoy organization, and thrive in a fast-paced environment where every day matters, this role is for you. What You'll Be Doing Intake & Referral Management You will receive and process incoming home health and private duty referrals from hospitals, physician offices, families, and community partners. You will answer private duty inquiry calls, gather initial information, and route leads to the right team to support timely care and conversion. You will review referral documentation for accuracy and completeness and follow up when information is missing. You will communicate referral status, next steps, and service availability clearly to patients, families, referral partners, and internal teams. Insurance & Benefits Verification You will verify insurance eligibility and benefits according to payer and agency guidelines. You will document coverage details, limitations, and authorization requirements accurately. You will explain benefit information in a clear, respectful, and easy-to-understand way. Coordination & Internal Collaboration You will work closely with clinical, scheduling, operations, and sales teams to move referrals smoothly into active services. You will coordinate with leadership and clinicians on referral appropriateness, timing, and care needs. You will serve as a bridge between referral sources and internal teams to ensure responsiveness and service excellence. Communication & Customer Experience You will provide timely, compassionate, and professional communication to patients, families, and partners. You will maintain strong relationships with hospitals, physician offices, discharge planners, and community partners. You will represent Health at Home's values, professionalism, and brand in every interaction. Documentation & Systems You will enter and maintain referral, intake, and benefit information in our electronic systems. You will keep organized referral records and communication logs. You will monitor referral pipelines and follow-ups to support timely service starts. Compliance & Confidentiality You will protect patient privacy and comply with HIPAA and company policies. You will follow all federal, state, and agency regulations for home health and private duty services. You will adhere to all standards within the organization's Compliance Program. What We're Looking For High school diploma or equivalent required. Healthcare-related education is a plus. Experience in healthcare intake, referrals, admissions, or insurance verification is preferred. Familiarity with home health and or private duty workflows is strongly preferred. Comfort with insurance verification processes and medical terminology. Strong organization and time-management skills with the ability to juggle multiple referrals. Excellent communication skills with a warm, professional phone presence. Ability to work independently, use good judgment, and collaborate in a fast-paced environment. Why You'll Love This Role You make a real difference in someone's care journey before it even begins. You are trusted with meaningful responsibility and empowered to problem-solve. You join a team that values kindness, excellence, responsiveness, and teamwork. If you love helping people take the first step toward better care, we would love to meet you. Apply today and become the first friendly voice of Health at Home.