Coordinator, Front Desk

Administrative Responsibilities Transportation scheduling software (e.g., TripMaster). It is rewarding to be on a team of people that truly believe in making an impact! We are committed to building the best primary care environment for patients and are seeking healthcare enthusiasts to join us. Job Summary The Front Desk Coordinator serves as the first point of contact for patients, visitors, and callers at the clinic. This role is responsible for providing exceptional customer service while performing a range of administrative, clerical, and data entry duties, including patient intake, insurance verification, and appointment scheduling. The Coordinator ensures smooth front‑desk operations and supports the clinical team in delivering high‑quality, patient‑centered care. Essential Duties & Responsibilities Patient intake and onboarding: create new patient profiles in the EMR system, conduct welcome calls, mail welcome packages, obtain required annual consents and signatures, encourage portal enrollment, coordinate translation services. Scheduling and visit management: greet patients, address concerns, schedule a variety of appointments (TOC, AWVs, sick visits, in‑house services), master scheduling workflows, obtain manager approval for scheduling exceptions, assist with appointment confirmations and transportation scheduling, reschedule no‑shows within 24 hours, update visit status types in the EMR, support scheduling for special events. Data accuracy and system proficiency: perform demographic verification, ensure accurate entry of demographics, insurance, and portal information, scan, file, and e‑file documents, monitor fax and Jellybean inboxes. Insurance and financial transactions: document insurance verification results, collect co‑payments and coinsurance, run and reconcile end‑of‑day financial reports. Outbound communications: make outbound calls to support care initiatives, follow up post‑discharge to confirm TOC appointments, confirm follow‑up appointments. Phone operations: answer, route, and document incoming calls, take messages, respond to inquiries in person, on the phone, and via email. Additional duties: support operations, maintain front‑desk and lobby cleanliness, monitor supplies, complete other duties as assigned by management. Education & Experience High School Diploma or equivalent required. Minimum of one year experience in a healthcare or medical office setting. Knowledge of medical insurance, Medicaid/Medicare, and EMR systems preferred. BLS Certification (preferred). Training in gait support, proper lifting techniques, and ADA compliance. Proficiency with Microsoft Office Suite (Power BI, Excel, Word, Teams, PowerPoint). Requirement & Proficiencies Strong communication and customer service skills. Detail‑oriented with a commitment to data accuracy. Ability to multitask in a fast‑paced clinical environment. Technical proficiency in EMR (eCW) at a super‑user level. Call center communications system (Ring Central), transportation scheduling software (TripMaster), Oracle Expenses, Health Plan, Specialist, Diagnostic Center Portals, Workday, Availity, alarm and security monitoring systems, Cano.Net ticketing system. Bilingual (English and Spanish) preferred. Incentive This position is eligible to receive a performance bonus each calendar year based upon the Company’s achievement of certain financial targets and metrics relevant to the position. Benefits Medical, dental, and vision benefits; 401(k) retirement savings plan; paid time off; company holidays; short‑term and long‑term disability; life insurance; and more. Job Requirements Physical demands include work at a personal computer and extended phone use; ability to stand, sit, walk, and occasionally climb. Lifting up to 50 lbs. Reasonable accommodations may be made for disabilities. Work Conditions Must perform essential functions such as typing, standing, sitting, stooping, and occasionally climbing. Travel Required Yes, 0‑25% of the time; flexibility to travel to clinical sites as needed. Tools & Equipment Used Computer, peripherals, standard and customized software applications and tools, usual office equipment. Disclaimer The duties and responsibilities described above are indicative of the general nature and level of work performed. It is not a comprehensive inventory of all duties. Management has the right to assign or reassign duties at any time. Cano Health is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Join our team that is making a difference! #J-18808-Ljbffr Cano Health