Branch Manager I

SUMMARY Branch Manager is responsible for the administration and efficient daily operation of a full‑service branch office, including operations, lending, product sales, customer service, and security and safety in accordance with Lendmark Financial Services objectives. Develops new business, provides a superior level of customer relations, and promotes the sales and service culture through coaching, guidance, and staff motivation. In addition, achieves individual and branch sales goals through new business sales, referrals and retention of account relationships. Provides leadership, training and supervision; delegates day‑to‑day operations to the Assistant Branch Manager or other branch personnel. MAJOR DUTIES/RESPONSIBILITIES Manage and motivate staff to meet goals and objectives relating to branch profitability, loan volume, credit quality, delinquency, and expense. Make loan decisions up to established lending limits, close consumer loans, and collect accounts in more critical stages of delinquency while ensuring adherence to state and federal guidelines. Actively pursue business development relationships within the community. Sell products and services to meet sales goals. Manage matters regarding hiring, staffing, training, performance reviews and terminations as applicable. Establish lending authority for associates. Ensure a high quality of client service. Assist clients with the implementation of solutions and monitor overall client satisfaction. All other duties as assigned. BASIC QUALIFICATIONS High School Diploma or GED from an accredited institution. 0-3 years of consumer finance experience or related industry or related management experience. Effective communication, organizational and sales skills. Personnel management skills and budgeting skills. Proficient working knowledge of industry‑related lending software, Microsoft Windows, Excel, and Word applications. PREFERRED/DESIRED QUALIFICATIONS Industry‑related experience. Bilingual, Spanish/English. Ability to relocate. COMPENSATION The salary range for this position is competitive based on the job duties as well as the specific Knowledge, Skills, Abilities, and Experience of the selected candidate. This position is eligible for quarterly incentive compensation based on individual and company performance guidelines. WORKING CONDITIONS Normal office environment. Ability to travel, occasionally overnight. BENEFITS Lendmark Financial Services offers a comprehensive benefits package for employees and dependents that includes medical, dental, vision benefits, paid time off, paid holidays, 401(k), life insurance, long‑term disability, tuition assistance, and an employee assistance program. Optional benefits include critical care, auto, home, and pet insurance as well as other ancillary insurance options. #J-18808-Ljbffr