Technical Service Warrant Associate , Troy MI

Technical Service Warrant Associate

Troy MI

Need to do mechanical, and electrical diagnostics and troubleshooting plus warranty, customer service, and computer proficiency in our technical service center with customers. Any mechanical service, repairs, truck, automotive, or technical skills. Electrical repair and theory, auto and truck. They should have experience in troubleshooting Axles, brakes, drivelines, wheel ends, u-joints, transfer cases, trailer components, and specialty vehicle components. Responsibilities include technical troubleshooting, warranty adjudication, product support, and customer support related to contacts from the Customer’s clients and Customer personnel involving customer products, and processing product warranty claims. Representatives provide technical support and warranty adjudication on heavy truck systems for an industry-leading customer assistance call center. This position is client-facing and spends much time interacting with the client's North American Field Operations as well as providing specialized mechanical/technical support and warranty adjudication for the following product lines to repair facility networks throughout North America (U.S. and Canada). The position also includes the processing and verification of warranty claims. Training would be provided on all products and software used in daily tasks. These heavy truck systems include heavy-duty drive axles, electric drive systems, front non-drive and drive steer axles, wheel end, drum and disc brakes, air brakes, hydraulic braking components, transfer cases, trailer suspensions, trailer axles, tire inflation, and EV systems as examples.

Qualifications Include:

• Candidate must possess a strong level of mechanical and/or electrical knowledge of heavy truck systems or automotive systems knowledge
• Candidate must have strong spatial relationship skills
• Must be able to understand mechanical operations regarding component functions and failure analysis as some of these components have a heavy reliance on electrical components, candidates must also have a strong background in electrical troubleshooting, a strong understanding of wiring schematics and electrical diagnostic principles, and practical application experience.
• Must be able to communicate diagnostic information over the phone in a clear and concise manner
• Strong computer and typing skills preferred
• Exceptional attention to detail and documentation skills
• Time management and multitasking ability
• Strong problem-solving skills
• Ability to work well within a team
• Exceptional customer service skills as this contact center is responsible for the vast majority of interactions with the client’s customers on a daily basis
• Automotive work experience to include hands-on mechanical and/or electrical product experience is required (Axles, brakes, drivelines, transmissions, trailer products, transfer cases, wheel-ends, and electrical experience as examples)
• Education requirement: A college degree in the automotive or heavy-duty trucking industry from accredited colleges and universities is preferred
• Client places heavy emphasis on practical experience and certifications including ASE Automotive and Heavy Truck certifications
• Candidates should possess a working mechanical knowledge of Class 7 and 8 “Over the Road Trucks.