Patient Service Representative

Patient Services Representative - Occupational Health - Urgent Care - Wade HamptonThe Patient Services Representative will serve as the main point of contact for all patients and the community. This position will receive and process patient referrals, patient registration, verify demographics, obtain insurance cards and identification, and update medical records accurately and efficiently. In addition, the Patient Services Representative's responsibilities include scheduling appointments, transcribing orders, explaining financial options to patients, and updating medical records accurately and efficiently.Essential Functions:Provides strong communication and excellent customer service skills by greeting patients and the community in a respectful mannerProcess admission paperwork and basic insurance verification, ensuring accurate patient identity for hospital billing systemsAbility to answer internal and external calls in a friendly and helpful mannerMust possess the ability to troubleshoot and resolve problems promptlyEnsures patient flow is maintained and informs Supervisor of any department and patient issues immediatelyCoordinates and prioritizes bed placement needs to ensure prompt and appropriate placement of patientsOther duties as assignedEducation:High School Degree or GED (required)Associates Degree in Healthcare or related field (preferred)Work Experience:Knowledge of medical billing procedures (required)Medical office software experience (required)Knowledge of medical terminology and basic knowledge of ICD-9 and CPT coding (preferred)Prior medical office experience (preferred)Skills & Abilities:Possesses problem-solving skills, basic computer skills, with excellent communication and interpersonal skillsEngage with staff and patients in a professional mannerBasic math skillsBon Secours is an equal opportunity employer.As a Bon Secours associate, you're part of a Mission that matters. We support your well-being – personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way.Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)Medical, dental, vision, prescription coverage, HSA/FSA options, life insurances, mental health resources and discountsPaid time off, parental and FMLA leave, short- and long-term disability, backup care for children and eldersTuition assistance, professional development and continuing education supportBenefits may vary based on the market and employment status.