Associate Analyst, Customer Accounts

Accelerate your career at RXO RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we’re revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America. Responsibilities Provide data analysis, reporting, and operational insights focused on escalations, service performance, and execution discipline across delivery hubs. Support VIP, executive‑level, and high‑profile client escalations, ensuring timely visibility, accurate reporting, and disciplined follow‑through. Day‑to‑Day Tasks Monitor SLA performance and service metrics to identify emerging risks or missed commitments. Respond to same‑day leadership requests for data, summaries, or clarification on active issues. Partner with Operations and internal teams to validate data accuracy and confirm root causes on escalated items. Develop and maintain standardized dashboards, pivot tables, and scorecards (Excel‑based). Support monthly and quarterly performance reviews, including QBR materials and leadership decks. Help standardize reporting and improve data governance as volume and complexity grow. Maintain master trackers and ensure data integrity across multiple source files. Identify emerging risk patterns, execution gaps, and repeat drivers—particularly those impacting high‑visibility customers or executive stakeholders. Support process improvements for data collection, reporting cadence, and standardization. Qualifications Bachelor’s degree or equivalent related work or military experience. Strong analytical judgment with the ability to prioritize high‑impact issues. Organized, reliable, and proactive—anticipates client and leadership needs. Benefits Comprehensive medical, dental, and vision plans 401(k) retirement plan with up to 5% company match Pre‑tax accounts to help streamline eligible expenses Company‑paid disability and life insurance Employee Assistance Program (EAP) Career and Leadership Development Programs Paid time off, company holidays, and volunteer days We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. All applicants who receive a conditional offer of employment may be required to take and pass a pre‑employment drug test. The above statements are not an exhaustive list of all required responsibilities, duties, and skills for this job classification. Review RXO’s candidate privacy statement and RXO’s Privacy Notice to California Job Applicants. #J-18808-Ljbffr Dormont Manufacturing Co