IT Team Lead / Tech Bar Supervisor (Boise)

Full-time

TECEZE

Job Summary:

We are looking for an experienced Team Lead / Supervisor / Tech Bar Support professional to manage day-to-day IT support operations and provide hands-on technical assistance to end users.

Responsibilities:

Lead and supervise the IT support/Tech Bar team.
Provide hands-on technical support to employees and resolve hardware/software issues.
Troubleshoot laptops, desktops, mobile devices, printers, and other IT equipment.
Manage and prioritize support tickets and ensure timely resolution.
Assist with device setup, configuration, deployment, and troubleshooting.
Monitor team performance and ensure proper adherence to IT support processes.
Coordinate with internal IT teams and vendors when required.
Maintain proper documentation of incidents, requests, and equipment.
Provide excellent customer service and support to end users.

Required Skills:

3+ years of experience in IT support, Tech Bar, Desktop Support, or Service Desk.
Previous experience as a Team Lead, Supervisor, or Senior IT Support Technician.
Strong troubleshooting and communication skills.
Experience supporting Windows, laptops/desktops, printers, and common enterprise applications.
Ability to manage multiple tasks and support team members effectively.
Strong customer-service orientation.

Apply

Vacancy posted 11 hours ago

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