Receiving/Distribution Coordinator

At Holy Cross, we are focused on creating a world-class workforce by attracting and retaining employees dedicated to fostering a culture of professionalism, pride, mutual trust, and respect—one that values appreciation and recognition, empowering each of us to flourish both individually and collectively. We seek candidates who are inspired by our mission and values, and who are eager to make a meaningful difference on our campus. Learn more about Life at Holy Cross here. Responsible for receiving and the distribution of food/beverage products and equipment according to standard practices and procedures. Maintain sanitation and safety standards in handling, transporting and storage of all products and supplies. Deliveries to the various outlets are made in a timely manner. Responsible for maintaining records and workflow in the Production Manager’s absence. Provide constant training and supervision to the student workforce. Follow a weekly schedule rotation to assist other units in receiving and stocking products during high volume production. Responsible for recording weekly inventory, transfers and invoices. Notify Chefs and/or managers with any discrepancies in the daily flow of transfers. Vehicles and receiving equipment is operated according to standard policy and procedure. Defective and unsafe equipment and materials are reported to supervisor. All safety and sanitation practices are followed according to the state health code. Job Description DAYS & HOURS: Holy Cross Dining staff are considered Emergency Essential Personnel and are required to report during times of inclement weather. Must be flexible. Schedule may change depending on the needs of the department. CURRENT SCHEDULE: Monday - Friday / 7:30 AM – 4:00 PM Note: Flexibility required in schedule to Home Athletic Games & Events MAJOR AREAS OF RESPONSIBILITY FOR THIS POSITION Provides daily instruction, training, and leadership to the storeroom student staff. Ensures adherence to sanitation and safety standards in the handling, transportation, and storage of all products and supplies. Delivers orders and supplies to campus offices and Hospitality locations promptly and efficiently. Places food and equipment orders as required for campus Hospitality locations, ensuring timely and accurate delivery. Maintains work areas that are fully stocked, organized, clean, safe, and functional at all times. Delivers exceptional customer service to the campus community, maintaining a friendly and attentive demeanor. Assists with the setup, service, and cleanup of catered events as necessary. Accurately completes transfers and inventory data for the FoodPro system as needed. Ensures that all invoices are submitted to the business office in a timely manner. Follows the weekly schedule rotation to assist other units with receiving and stocking products during peak production periods. Reports any issues related to vehicles or receiving equipment to management promptly. Implements effective food waste management practices, including FIFO (First In, First Out) inventory control. adheres to all state and local food safety regulations and guidelines. Performs other related tasks as assigned or requested to ensure operational efficiency. MAJOR AREAS OF RESPONSIBILITY FOR THIS POSITION Prepare and cook food items to order, ensuring adherence to established standards and specifications. Follow menu and recipe guidelines precisely to maintain consistency and quality across all food items. Ensure all menu items are consistently prepared, properly portioned, of the highest quality, and served at the correct temperatures. Fill out the temperature log book charts. Maintain a clean, safe, and fully functional work area that is adequately stocked, properly rotated, and organized at all times. Supervise on-call staff, student captains/workers, and temporary employees, providing direction on routine tasks to ensure smooth operations. Be adaptable and capable of working in various areas of the servery as assigned by management. Provide exceptional customer service by serving guests in a friendly, professional, and attentive manner when required. Assist with the setup, service, and cleanup of catered events, ensuring all operational standards are met. Accurately complete service records and inventory data within the FoodPro system to ensure proper tracking and reporting. Demonstrate proficiency in accommodating students with special dietary restrictions, ensuring their needs are met with care. Seek guidance from management with questions. Understand and apply food waste management practices, utilizing FIFO (First In, First Out) to minimize waste and maintain inventory efficiency. Adhere to all state and local food safety regulations to ensure compliance and uphold the highest standards of food safety. Perform other similar or related duties as required or requested. MINIMUM QUALIFICATIONS FOR THIS POSITION Up to two years related work experience is preferred. High School Diploma or equivalent required. Ability to frequently lift up to 25 pounds, occasionally lift up to 50 pounds and 100 with assistance ServSafe Food Safety Certification or training is required. If training is not up-to-date, training/certification must be completed upon 3-6 months from date of hire. Food allergy training is essential and prior experience in special food allergy meal preparation is preferred. If a candidate does not have prior experience, the necessary training must be completed upon hiring. Initial training will include a review of information, departmental responsibilities and a recap of the Food Allergy Program. Excellent customer service and appropriate communication skills are needed in order to provide a welcoming, professional and safe environment for students and guests. Upon hiring the following additional training must be completed on a yearly basis: Title IX harassment training, Security awareness training. RESPONSIBILITIES OF ALL HOSPITALITY EMPLOYEES All documentation is recorded accurately and timely. Follow all chemical guidelines according to the Material Safety Data Sheets. Superior customer service and communications skills are needed to provide a welcoming, friendly and professional manner to all of our guests. Offer training/support to co-workers, staff and students where applicable. Follow all verbal and written instructions from managers/supervisors All staff are considered to be emergency essential personnel and are required to report during times of inclement weather. Schedule flexibility is important, you need to be aware of the academic calendar and special event dates. We will/may adjust schedules due to events on campus. Be innovative as it pertains to your position. Be comfortable sharing your suggestions and ideas for process or work improvements. Comply with all safety and risk management practices, policies and procedures. Ability to perform effectively in a fast-paced food service environment Ability to communicate with guests, co-workers and other members of the college community with professionalism and respect. Be sure to know and come to work each day with our department’s core values in mind. Must adhere to the uniform standard as it applies to your position. MINIMUM QUALIFICATIONS FOR THIS POSITION Class D and DOT License are required. Up to two years related work experience is preferred. High School Diploma or equivalent required. Ability to frequently lift up to 25 pounds, occasionally lift up to 50 pounds and 100 with assistance ServSafe Food Safety Certification or training is required. If training is not up-to-date, training/certification must be completed upon 3-6 months from date of hire. Food allergy training is essential and prior experience in special food allergy meal preparation is preferred. If a candidate does not have prior experience, the necessary training must be completed upon hiring. Initial training will include a review of information, departmental responsibilities and a recap of the Food Allergy Program. Excellent customer service and appropriate communication skills are needed in order to provide a welcoming, professional and safe environment for students, guests and campus interaction while making deliveries. Upon hiring the following additional training must be completed on a yearly basis: Title IX harassment training, Security awareness training. Previous experience in receiving, distribution and storage of food and beverage items required. Certified in Serve Safe Sanitation training required. Flexibility in schedule for special events and athletic games. CORE COMPETENCIES Inclusion: Actively engaging with the values of the College by promoting a work environment that embraces diversity and demonstrating respect for the opinions and beliefs of others. Innovation: Performing one’s job with creativity and proactivity, improving procedures and problem-solving. Mission/Service Orientation: Focusing on service to others and contributing to the College’s collective mission. Responsibility: Taking ownership of one’s actions and accountability for one’s tasks and duties. Collaboration: Exchanging information, ideas, and thoughts with others in a manner that is proactive and enhances partnerships. Salary: The hourly rate for this position is $21.50 per hour. DISCLAIMER: The description above represents the most significant duties of this position but does not exclude other occasional work assignments not mentioned, the inclusion of which would be in conformity with the factor degrees assigned. Weekly Hours: 40 Annual Work Schedule: (For Seasonal and Temporary Positions, this will be determined by the manager) Application Instructions For all administrative and academic positions, please upload a current resume and cover letter. In your cover letter, please reflect on how your professional and personal values align with the Mission of the College. For all other positions, resume and cover letters are optional, but your most up-to-date work experience and educational background are required. Applications will be accepted until the position is filled. However, priority consideration will be given to applications submitted within 30 days of the posting date. Additional Information To review our generous benefits options, please review our detailed information here or check out our Benefits at a Glance. The College also provides reasonable accommodations to qualified individuals with disabilities during the hiring process in compliance with law. Please contact Human Resources for questions or to request an accommodation via email at View email address on click.appcast.io, or by calling View phone number on click.appcast.io. The College is an Equal Employment Opportunity Employer and complies with all Federal and Massachusetts laws concerning Equal Opportunity in the workplace. Founded in 1843 in Worcester, Massachusetts, the College of the Holy Cross is among the nation's leading liberal arts institutions. A highly selective, four-year, exclusively undergraduate college of 3,200 students, Holy Cross is renowned for offering a rigorous, personalized education in the Jesuit, Catholic tradition. Holy Cross highly values the unique skills, perspective, talents and passion that each employee contributes to its learning community. To work at The College is to accept an invitation to participate in the growth and development of all campus members, students, faculty and staff. The College's commitment to diversity is an important feature of the Holy Cross education. Informed by the presence of diverse interpretations of the human experience, Holy Cross is building a community marked by freedom, mutual respect, and civility. We seek others who support our values of justice and inclusiveness and encourage all to apply. For the third year in a row, Holy Cross is honored to be a WorkWell winner and a Top 100 Healthiest Employer in America! Learn more about life at Holy Cross on our LinkedIn Life page or view our website to explore our generous benefit offerings.