AI-Enabled Forward-Deployed PM for Biopharma

Explicitly mentions vibe coding and expects AI-native workflows; you'll build lightweight AI-assisted tools and use AI tools as a core part of your workflow. About the Role Lead a new product line end-to-end as a Forward Deployed Product Manager, owning vision, roadmap, and the full post-sale relationship for key biopharma accounts. Translate customer data into polished, actionable insight packages, partner with BD and engineering to prioritize customer-informed improvements, and build lightweight AI-assisted automations to streamline reporting. Job Description Role Lead a new customer-facing product line end to end, owning vision, strategy, roadmap, and the post-sale relationship for key biopharma accounts. Serve as the primary point of contact for customers, consolidate feedback into actionable product priorities, and collaborate with BD and engineering to deliver improvements. Key Responsibilities Own product vision, strategy, and growth for a new product line. Maintain a consolidated backlog of customer requests, feedback, and complaints across accounts; identify patterns and translate them into roadmap items. Prepare and deliver polished, data-driven insight packages and presentations for customer stakeholders. Serve as the primary post-sale contact for key biopharma accounts and run regular customer check-ins to surface opportunities and flag risks. Partner with BD and engineering to scope, prioritize, and implement customer-informed improvements. Support ownership of customer-facing product and tooling; contribute to product management and roadmap decisions. Build lightweight AI-assisted tools and automations to streamline customer reporting and reduce manual effort. Collaborate with leadership on account strategy, renewal planning, and expansion opportunities. Requirements 5+ years of experience in customer success, solutions, forward-deployed engineering, product management, or a related client-facing role; ideally in biopharma, healthtech, or data-driven B2B environments. Demonstrated ability to independently manage senior stakeholder relationships at large organizations, run proactive account cadences, and handle escalations. Strong data fluency; comfortable working in spreadsheets and ideally with SQL or Python to pull, clean, and package insights. Excellent written and verbal communication skills; experience producing customer-facing deliverables such as decks, dashboards, and insight summaries. Familiarity with AI tools and comfort building lightweight, AI-assisted solutions without heavy engineering support. Experience translating customer feedback into product requirements and collaborating with engineering to deliver improvements. Empathy, patient-focus, comfort with ambiguity and rapid change, and an action-oriented mindset. Nice-to-haves Familiarity with rare disease, genetics, or the biopharma drug development lifecycle. Experience with patient-facing or healthcare data platforms. Formal product management experience or prior ownership of a customer-facing platform. Salary range: $155,000 - $195,000 annually. Competitive early-stage equity grants. Generous Flexible Time Off policy. Parental leave (12 weeks for both birthing and non-birthing). Hybrid, flexible work with autonomy and a pet-friendly office in Downtown San Francisco. Company-sponsored team lunch every Thursday; regular team retreats. “Work from anywhere” policy up to 4 weeks per year. Health benefits including medical, dental, vision, therapy, FSA, and 401(k). Location & Work Mode Hybrid role with a Downtown San Francisco office and flexible remote options (including a limited work-from-anywhere policy). SQL Python Spreadsheets Machine Learning AI Skills Customer Success Product Management Stakeholder Management Account Management Data Analysis Communication Presentation Cross-functional Collaboration Roadmapping Prioritization Relationship Management Strategic Planning Automation AI-assisted workflows Empathy Experience Level Experience Level Senior USD 155,000 - 195,000/year Employment Type Full-time

• Parental Leave (12 weeks)
• Hybrid/flexible work
• Pet-friendly office (Downtown San Francisco)
• Company-sponsored team lunch
• Work from anywhere (up to 4 weeks/year)