Spanish Bilingual Customer Service Representative

Job Description

Job Description

We are looking for a Spanish Bilingual Customer Service Representative to support a non-profit organization through a Contract assignment based in Chicago, Illinois. In this role, you will serve as a key point of contact for members, providing thoughtful assistance over the phone, documenting interactions accurately, and helping callers understand available resources, policies, and required next steps. This position is well suited for a customer service representative with strong call center experience, dependable attendance, and a detail-focused approach to every interaction.

Responsibilities:

• Respond to incoming member calls with patience and a service-minded approach.

• Record detailed and accurate notes from each interaction while updating information in web-based systems and internal databases.

• Guide members through policies, procedures, and follow-up actions so they clearly understand what is needed next.

• Explain documentation expectations and offer practical direction to help members complete requests correctly.

• Enter orders, service details, and other required information with a high degree of accuracy.

• Use tools such as SharePoint and Microsoft Office applications to access information, track activity, and support daily operations.

• Handle a steady volume of calls while maintaining quality standards, confidentiality, and strong attention to detail.

• Support additional customer service and administrative tasks as needed to meet team and member needs.

• At least 3 years of experience in a call center or corporate customer service environment.

• Spanish bilingual skillset - ideally experience in a bilingual call center environment

• Demonstrated ability to manage inbound calls effectively while delivering a positive customer experience.

• Strong data entry and documentation skills with close attention to accuracy and completeness.

• Proficiency with Microsoft Office Suite, SharePoint, and web-based customer or member management systems.

• Clear communication skills, including the ability to explain policies and next steps clearly.

• Reliable attendance, sound judgment, and a consistently detail-oriented work style.

• All candidates are required to undergo screening.