Customer Relations Specialist - Crisis Center

Be the first friendly face that helps calm a crisis and connect individuals to care. Schedule: Monday - Friday 9:30am-6:00pm. Customer Relations Specialist at our Behavioral Health Crisis Center , you’ll provide compassionate, person-centered support to clients and families as they seek behavioral health services. You’ll ensure a smooth check-in process, accurate information, and timely connection to the right clinician—all while helping create a calm, welcoming environment for those in need. This is a great opportunity for someone who thrives in a fast-paced, team-oriented environment and is passionate about providing excellent customer service while supporting individuals in behavioral health crisis. Key Responsibilities Greet and assist clients with warmth and professionalism, ensuring a positive and supportive first impression. Manage check-in and check-out processes, verify demographics, complete paperwork, and enter information accurately into electronic health records and related systems. Answer phones courteously, direct calls and messages appropriately, and schedule services based on clinical recommendations. Monitor waiting areas to support safety, comfort, and timeliness of appointments. Collaborate and communicate effectively with multidisciplinary crisis center staff to ensure coordinated client care. Verify insurance and other data in EMOMed and CIMOR systems and update internal tracking sheets daily. Assist with administrative tasks such as mail distribution, data reporting, supply orders, and maintaining lobby cleanliness. Serve as facilities captain, coordinating drills and safety checks as assigned. Requirements, Skills, Knowledge And Expertise High School/GED preferred At least one year experience in customer service required A valid driver's license and agency established minimum automobile coverage required Role This Role Is a Great Match for Someone Who: Excel at multitasking and remaining calm under pressure. Have strong communication and interpersonal skills with a customer service mindset. Are dependable, detail-oriented, and thrive in collaborative settings. Are motivated by Compass Health’s mission to Inspire Hope. Promote Wellness. for those in need of behavioral health support. #J-18808-Ljbffr Compass Health Network