Inventory Agent

Description

Inventory Agent

Northeast Alternatives is a growing, award-winning, seed-to-table cannabis retail brand specializing in the highest quality cannabis products Massachusetts, Michigan and New Jersey has to offer. Constantly focused on developing and ingenuity, NEA strives to achieve this by adding skilled and motivated team players. These goals are met by seeking out diverse, talented individuals to further the company's mission and provide unique and new ideas. As the business continues to grow, our team will continue to grow, allowing us to be the best in our specialized market. If you are motivated, eager to learn, dedicated, flexible and excited about joining an incredible industry, Northeast Alternatives is the perfect place to be!

Location: Fall River, MA

Schedule: Full-time, Open availability

Job Description:

The Inventory Agent is a frontline execution role and the primary workforce of the Retail Inventory Team, responsible for maintaining inventory accuracy, menu readiness, compliance, and operational speed in a high-volume cannabis retail environment. Reporting directly to the Inventory Manager, this role supports both back-of-house inventory operations and Budback responsibilities on the sales floor.

The Inventory Agent directly contributes to the success of the Inventory Team by executing daily tasks with precision, urgency, and accountability. While this role does not manage people, it carries clear ownership over individual performance, accuracy of work, and adherence to SOPs and regulatory requirements.

Success in this role is measured by strict KPI achievement, including menu par compliance, real-time system accuracy, delivery processing timelines, audit performance, and perfect compliance.
Core Responsibilities:
Inventory Processing, Accuracy & Compliance

• Receive, verify, and process all internal and third-party cannabis deliveries in accordance with state regulations and company SOPs.
• Ensure 100% accurate, real-time tracking of all purchases, deliveries, and invoices across METRC, POS (Dutchie), and internal trackers.
• Process all deliveries so products are fully entered, labeled, staged, and ready for sale within one (1) business day.

Maintain perfect METRC accuracy at all times, including:

• Accurate data entry and package movements
• Closing all tags at zero quantity
• Identifying and correcting negative package quantities within one day

Execute 100% accurate Dutchie POS entries, ensuring all product data is complete and correct, including:

• Cost and pricing
• Product name, category, weight, concentration, and size
• Potency, descriptions, and speciation
• Photos and all required compliance details

• Ensure all products are properly labeled, tagged, stored, and organized by product type, license type, and SOP requirements.
• Maintain strict adherence to FIFO (First-In, First-Out) inventory methodology at all times.
• Assist with compliant destruction of unusable or expired product, including complete documentation and chain-of-custody procedures.

Budback & Retail Floor Execution

• Ensure the sales floor remains fully stocked with "Ready for Sale" product for both Adult-Use and Medical menus throughout every shift.
• Execute restocking activities to support 100% of menu par expectations being met every shift/day.
• Monitor sell-through and proactively prioritize restocking of high-volume or at-risk SKUs.
• Pull, stage, and organize product for in-store, online, and delivery orders as needed.
• Communicate low inventory alerts, restock needs, and product availability changes promptly to the Inventory Manager and store leadership.
• Ensure physical inventory on the floor always matches POS, online, and digital menus

Inventory Organization & Control

• Maintain clean, secure, and compliant inventory areas including vaults, packaging rooms, and staging zones.
• Ensure all inventory is properly tagged, categorized, and stored according to SOPs and compliance requirements.
• Protect the security, quality, and integrity of all cannabis products at all times.

Audits & Inventory Counts

• Actively participate in routine, cycle, and monthly inventory audits.
• Ensure audits are:
• • Completed within the last seven (7) days of the month
  • Adjustments finalized within one (1) day of the audit count
  • Contributing to a minimum 98% audit accuracy score
• Identify, document, and immediately report discrepancies and assist with same-day corrections as directed.

Attendance, Reliability & Team Standards

• Maintain 100% attendance for all scheduled shifts, arriving on time and ready to work.
• Missed shifts or call-outs are only acceptable when sick or on approved time off.
• Follow all directives from the Inventory Manager and store leadership promptly and accurately.
• Work collaboratively with Inventory Agents, Budbacks, Budtenders, and managers to support daily operations.
• Identify opportunities to reduce errors, improve efficiency, and strengthen compliance, escalating issues as appropriate.

Requirements & Qualifications

• Availability including evenings, weekends, and holidays as needed
• Must be 21+ and eligible to obtain required state cannabis agent registration
• Completion of state seed-to-sale tracking (METRC) training
• Prior experience in cannabis, inventory control, warehouse, retail operations, or regulated industries preferred
• Proficiency or ability to quickly learn METRC, Dutchie POS, and Google Suite
• Exceptional attention to detail and numerical accuracy
• Strong organizational, time-management, and multitasking skills
• Ability to read, understand, and follow SOPs and compliance documentation
• Strong written and verbal communication skills
• Ability to lift up to 75 lbs, pull up to 150 lbs, and perform repetitive physical tasks including standing, walking, bending, twisting, and reaching

Perks/Benefits:

• Medical, Vision, and Dental insurance
• Employee Discount
• Paid Time Off
• Paid Training
• Free Uniform

Northeast Alternatives has a strong commitment to Diversity, Equity, and Inclusion and aspires to be reflective of the diverse communities we serve. We aim to attract and hire qualified candidates who hold these same values, provide diverse perspectives, and contribute to creating a workplace where all employees experience a sense of belonging.

Northeast Alternatives is proud to provide equal employment opportunities to all employees and applicants regardless of race, color, religion, sex, gender, sexual orientation, age, national origin, ancestry, disability, genetics, Veteran status or any other characteristic protected by state, federal and local laws. In addition to federal law requirements, NEA complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

EEO M/F/D/V

NOTE: This job description is not intended to be all-inclusive. Employees may perform other related duties as assigned to meet the ongoing needs of the organization.