Demand Response Agent - Call Taker
SouthCoast Transit Management Inc.
Job Description
Job Description
JOB DESCRIPTION
The Call Taker is responsible for scheduling trips for clients throughout the service area. You will ensure accurate pick-up and drop-off times through telephone interaction with our customers and schedule trips in Novus software while ensuring the most effective utilization of SRTA vehicles.
JOB RESPONSIBILITIES
· Utilize NOVUS scheduling software and ensure application of the appropriate fare structure.
· Continually review schedules throughout the day using scheduling software, driver manifests and GoogleMaps to optimize scheduling.
· Comply with SRTA/SCTM policies and procedures for service (i.e. Time of service, scheduling windows and fares)
· Maintain and assure the highest levels of customer satisfaction when assisting clients with rides and information.
· Communicate with Dispatch regularly to ensure quality customer service for passengers.
· Prioritize tasks and manage time effectively.
· General office duties and other duties as assigned.
Vacancy posted 3 days ago
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