Senior Customer Service Representative

divh2Senior Customer Service Representative/h2pA Few Words About Us: Integrated Resources, Inc is a premier staffing firm recognized as one of the tri-states most well-respected professional specialty firms. IRI has built its reputation on excellent service and integrity since its inception in 1996. Our mission centers on delivering only the best quality talent, the first time and every time. We provide quality resources in four specialty areas: Information Technology (IT), Clinical Research, Rehabilitation Therapy and Nursing./ph3Job Description/h3pSummary:/ppThe (CSR) Customer Service Representative is responsible for handling customer service inquiries and problems via telephone or internet correspondence./ppThe CSR is often the first contact with members who routinely inquire about their supplemental benefit along with validating for the member that medical updates have been received for future consideration of extension of benefits./ppEssential Functions:/pulliAn important component is guiding our insured members on self-service options such as how to submit a new claim along with explaining contract provisions./liliHaving policy knowledge to answer questions and problem solving ability to resolve issues based on prior phone calls/letters from members, providers and plan sponsors is key in minimizing calls from being transferred to claim analysts./liliAn effective CSR has strong customer service skills demonstrating a balance of sensitivity to customer s along with maintaining accuracy and production standards./liliExcellent oral and written communication skills along with attention to details./liliNegotiation ability is essential to being successful in this role as is strong technical skills in working with multiple system platforms./liliBi-lingual - Spanish speaking skills are a definite plus!/liliCustomer Service experiences in a transaction based environment such as a call centre or retail location preferred./liliAbility to multi-task to accomplish workload efficiently toggling with several systems./liliSolid typing, written and verbal skills. Strong Analytical and technical skills. Attention to detail and accuracy./li/ulh3Qualifications/h3ulliCustomer Service experience in a transaction based environment such as a call centre or retail location preferred./liliHandles Disability Customer Service Inquiries and problems via telephone, internet or written correspondence./liliAbility to maintain accuracy and production standards./liliHandled 70-85 Calls in an 8 hr. Day./liliStrong oral and written communication skills Problem solving skills./liliUnderstanding of Medical terminology./li/ul/div