Visitor Services Program Assistant (Program Assistant) - SEASONAL POSITION

Visitor Services Program Assistant - Seasonal PositionThis is a seasonal position. The Department of Enterprise Services (DES) provides centralized business services to state government agencies; to other public entities such as cities, counties and tribes; and to Washington residents. DES' mission is to strengthen the business of government for a sustainable and just future. Learn more about DES.As a Visitor Services Program Assistant, you will deliver welcoming front-line customer service, assist visitors, and support the civic education program and events across campus. Day-to-day responsibilities include responding to public inquiries, facilitating reservation and lost-and-found requests, assisting with school tour arrivals, and helping with event logistics. Working in close collaboration with agency partners, Capitol Security, and DES Buildings & Grounds, you will ensure proper campus policy compliance (WACs), support accessibility accommodations, and foster a smooth, safe, and positive experience for all Capitol guests.Some of what you'll enjoy doing includes:Provide front-line customer service and build positive relationships with visitors, event attendees, and employees across the Capitol campus.Monitor tour and event inbox and phone lines, answering routine inquiries and routing complex requests to appropriate staff.Assist customers with the reservation system, lost-and-found intake and reunification, and accessibility or lactation room access.Direct or escort visitors throughout campus buildings and assist with the creation, posting, and removal of temporary signage.Coordinate school tour arrivals and departures, including bus zone management, and support civic education lunch programs.Support the planning, setup, and execution of campus events.Serve as a DES representative by explaining rules, policies, and WACs to visitors and employees, escalating issues as needed.Collaborate with Capitol Security, DES Buildings & Grounds, and stakeholders to manage public space usage and resolve conflicts.Support the overall Visitor Services Program to ensure a positive and seamless experience for all Capitol guests.Other duties as needed.Required qualifications include:One (1) year of progressive experience in any combination of the following areas:Community, youth and public engagement.Knowledge of civics, the legislative process and/or Washington State history.Customer Service.Leading tours or presenting information to an audience.NOTE: Education in Public Administration, Social Sciences, Communications or related field may be considered for experience, on a year-for-year basis.Diversity Equity and Inclusion (DEI) competencies incumbents to this position must possess and demonstrate the following competencies:Take action to learn and grow: Demonstrate a willingness to learn from new experiences, seek feedback, consider different perspectives, and continuously improve knowledge, skills, communication, and approaches to work.Take action to meet the needs of others: Seek to understand the needs and experiences of customers, coworkers, and communities. Identify barriers to access and participation and address them before they become obstacles for the people we serve, providing support that is respectful, timely, and effective.Preferred qualifications include:Proficient in the Microsoft Office Suite.How to apply:Interested? We would love to hear from you! Click "Apply" at the top of this page to start your application. You can save the application and come back to it, if needed. Be sure to complete the application fully to include a full work history and responses to the supplemental questions. Please provide the following documents in order to be considered; failure to do so may result in you not being considered for the position:A letter of interest that shows your personality and voice to describe why you are the successful candidate and how you meet the specific qualifications for this positionA current resume, detailing experience, and educationA current list of at least three (3) professional references with current contact informationDo not attach any documents that include photos or private information (social security number, year of birth, etc.). Please note: By submitting these materials, you are indicating that all information is true and correct. The state may verify information. Any untruthful or misleading information is cause for removal from the applicant pool or dismissal if employed. A resume will not be substitute for completing the "duties summary" section of the online application. Please do not refer to the resume for detail or your application may be disqualified. Background check notice: Prior to any new appointment into The Department of Enterprise Services, a background check including criminal record history will be conducted as a condition of employment. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position. Union inclusion: This position is in a bargaining unit and falls under the Collective Bargaining Agreement between the state of Washington and the Washington Federation of State Employees. Opportunity for all: The Department of Enterprise Services celebrates our differences and we are committed to a workplace that supports equal opportunity employment and inclusion regardless of race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity diversity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We will also consider qualified applicants with criminal histories, consistent with applicable federal, state and local laws. You are welcome to include the name and pronoun you would like to be referred to in your materials and we will honor this as you interact with our organization. For questions about this recruitment or to request a reasonable accommodation in the application process, contact George Deguzman via email at View email address on click.appcast.io. Applicants who are deaf or hard of hearing may call through the Washington Relay Service by dialing 7-1-1 or View phone number on click.appcast.io.BenefitsMore than just a paycheck! Employee benefits are not just about the kind of services you get, they are also about how much you may have to pay out of pocket. Washington State offers one of the most competitive benefits packages in the nation. We understand that your life revolves around more than just your career. Like everyone, your first priority is ensuring that you and your family will maintain health and financial security. That's why choice is a key component of our benefits package. We have a selection of health and retirement plans, paid leave, staff training and other compensation benefits that you can mix and match to meet your current and future needs. Read about our benefits: The following information describes typical benefits available for full-time employees who are expected to work more than six months. Actual benefits may vary by appointment type or be prorated for other than full-time work (e.g. part-time); view the job posting for benefits details for job types other than full-time. Insurance benefits employees and their families are covered by medical (including vision), dental and basic life insurance. There are multiple medical plans with affordable monthly premiums that offer coverage throughout the state. Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses. Employees are also covered by basic life and long-term disability insurance, with the option to purchase additional coverage amounts. To view premium rates, coverage choice in your area and how to enroll, please visit the Public Employees Benefits Board (PEBB) website. The Washington Wellness program from the Health Care Authority works with PEBB to support our workplace wellness programs. Dependent care assistance allows the employee to save pre-tax dollars for a child or elder care expenses. Other insurance coverage for auto, boat, home, and renter insurance is available through payroll deduction. The Washington State Employee Assistance Program promotes the health and well-being of employees. Retirement and deferred compensation State employees are members of the Washington Public Employees' Retirement System (PERS). New employees have the option of two employer contributed retirement programs. For additional information, check out the Department of Retirement Systems' web site. Employees also have the ability to participate in the Deferred Compensation Program (DCP). This is a supplemental retirement savings program (similar to an IRA) that allows you control over the amount of pre-tax salary dollars you defer as well as the flexibility to choose between multiple investment options. Social Security All state employees are covered by the federal Social Security and Medicare systems. The state and the employee pay an equal amount into the system. Public Service Loan Forgiveness If you are employed by a government or not-for-profit organization, and meet the qualifying criteria, you may be eligible to receive student loan forgiveness under the Public Service Loan Forgiveness Program. Holidays Full-time and part-time employees are entitled to paid holidays and one paid personal holiday per calendar year. Note: Employees who are members of certain Unions may be entitled to additional personal leave day(s), please refer to position specific Collective Bargaining Agreements for more information. Full-