Operations Manager
InterSources Inc
Operations Manager – Field Clinical Operations
The Operations Manager – Field Clinical Operations is responsible for overseeing all Field Clinical Coordinators (FCCs) nationwide while remaining actively involved in field execution. This is a hands-on leadership role that includes training FCCs, supporting device installations, troubleshooting issues, and working directly with Skilled Nursing Facilities (SNFs) across the U.S. Extensive travel is required.
Field Team Leadership
- Manage, coach, and support FCCs across the U.S.
- Lead onboarding and training of new FCC hires
- Conduct regular field visits and provide performance feedback
- Act as escalation point for complex operational or customer issues
Installation, Training & Field Support
- Lead and support RPM device installations, setup, and validation
- Train nurses and care teams on device usage, workflows, and best practices
- Troubleshoot hardware, software, and connectivity issues in the field
- Ensure devices are properly maintained and updated
Operational Planning & Coordination
- Plan and coordinate installation schedules, travel, and logistics
- Support device inventory, shipping, and deployment tracking
- Ensure efficient use of field resources across multiple facilities
Compliance & Quality
- Ensure HIPAA, safety, and infection-control standards are followed
- Maintain accurate documentation of installations and service activities
- Provide feedback to product, engineering, and leadership teams
Customer Engagement
- Work directly with SNF administrators, nursing leadership, and maintenance teams
- Support long-term relationships with customer sites
Qualifications
- CNA, Paramedic, or Medical Assistant (MA) certification (at least one required)
- 3–5+ years' experience in clinical operations, medical devices, or healthcare technology
- Experience in SNFs or long-term care strongly preferred
- Valid driver's license and willingness to travel extensively nationwide
- Strong communication, organization, and problem-solving skills
Benefits
- Competitive salary
- Paid holidays
- Travel reimbursement
Vacancy posted 12 hours ago
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