Pricing & Account Manager

This role is fully remote; location may be listed due to job board requirements.

Company Description

Rove Travel is a venture-backed luxury furnished rental brand and marketplace offering curated, quality-controlled homes for extended stays and vacations. Based in New York City, Rove Travel operates across NYC and select destination markets including the Hamptons, South Florida, and Aspen. Rove Travel combines a high-touch hospitality standard with modern technology to deliver a consistent guest experience, and to help property owners maximize performance through trusted operations, distribution, and pricing support.

Job Description

The Pricing & Account Manager owns two of the most critical functions in Rove's property success model: the owner relationship and the revenue strategy behind it. You'll serve as the trusted point of contact for a portfolio of Rove homeowners — managing performance communication, expectations, and retention — while simultaneously driving the pricing decisions that determine how competitive and profitable each property is. This role requires the consultative instincts of a strong account manager and the analytical rigor of a revenue manager.

At Rove, you will:

Account Management & Owner Relations

• Serve as the primary relationship owner for a portfolio of Rove properties, acting as the main point of contact for homeowners across all performance-related matters.
• Proactively communicate pricing changes, occupancy trends, and market conditions to owners in a clear, consultative manner.
• Conduct regular performance reviews, translating revenue data into actionable insights and managing owner expectations with transparency.
• Collect and channel owner feedback to internal teams; close the loop with owners on resolutions and follow-throughs.
• Navigate difficult conversations — underperformance, pricing disagreements, policy updates — with professionalism and empathy.
• Partner with Sales, Launch, and Operations to ensure smooth onboarding for new owners and strong continuity throughout the property lifecycle.
• Work closely with the senior leadership team to share market feedback and contribute to broader owner retention strategy.
• Own dynamic pricing across your assigned portfolio — monitor market comps, adjust rates proactively, and manage availability to drive occupancy and revenue.
• Use tools like Wheelhouse, AirDNA, and PMS data to underwrite new properties and build pricing recommendations for owner proposals.
• Work closely with the Launch team to price new properties competitively from day one and fill homes immediately upon first availability.
• Identify pricing opportunities and risks across markets and act quickly to capitalize or course-correct.
• Conduct ongoing market research to ensure Rove properties remain competitive and well-positioned across all channels.
• Act quickly on data and feedback to improve occupancy, market performance, and team workflows.

Listings & Presentation

• Create and maintain accurate, high-converting property listings across all Rove markets and booking channels.
• Write compelling listing descriptions that effectively merchandise each property and reflect Rove's brand voice.
• Optimize photo selection and ordering to improve conversion across platforms.
• Conduct quality audits for grammar, style, and accuracy; perform periodic content refreshes to improve listing performance and set accurate guest expectations.
• Collaborate with the Sales team to onboard new booking channels and develop supporting SOPs.

Qualifications

• Proven experience in account management, customer success, or owner relations — ideally in hospitality, STR, or real estate.
• Hands-on experience with pricing strategy and revenue management; familiarity with dynamic pricing tools (Wheelhouse, PriceLabs, AirDNA, etc.) strongly preferred.
• Excellent communication and relationship management skills — able to deliver difficult news diplomatically and build long-term owner trust.
• Analytically minded with the ability to interpret performance data and translate it into clear, owner-facing narratives.
• Strong writing and editing skills with attention to detail and brand consistency.
• Self-motivated and organized; capable of managing a broad owner portfolio with minimal oversight.
• Proficiency in Google Sheets, Excel, and PMS platforms (Guesty, etc.).
• Bachelor's degree in Hospitality, Business, Real Estate, or a related field preferred.

Bonus Points

• Direct experience managing STR or hotel owner/investor relationships.
• Knowledge of Airbnb, VRBO, and other OTA platforms.
• Start-up or high-growth company background.

Compensation

• This is a contractor role; hourly rate is commensurate with experience and location.

We are an equal-opportunity employer and value diversity at Rove. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected classes.