Field Service Technician

Job Description

Job Description

POSITION SUMMARY:The Field Service and Start-up Technician shall be responsible for the start-up, installation supervision, training, maintenance and field troubleshooting and repair of air handling systems provided by the Company in any of the three operating divisions: Johnson, Marcraft and Arizon Structures. FUNCTIONS OF THE POSITION• Provide installation supervision to contractors or owners relative to unit re-assembly and/or installation.• Provide or supervise unit start-up.• Provide customer or third-party service provider training relative to unit maintenance procedures• Perform routing/scheduled unit maintenance.• Read and interpret blueprints and schematics to determine pipe sizes, layouts, and equipment installation points.• Provide other maintenance, service or troubleshooting services as required.• Provide phone support to diagnose customers or third-party service provides diagnosis and repair of our equipment.• Coordination of travel/site-visits with Customer Service Organization to optimize travel to near-by sites.• Assist Customer Service Manager in the estimation, contract/scope development and billing of services.• Generate and file field service reports on a timely basis.• Plan and conduct trips in accordance with corporate travel policy.• Ability to travel as a primary element of the position.• Actively utilize company software & IT infrastructure to maintain project documentation and facilitate coordination with other company functions.• Must be able to bend, twist, push and pull.• Must be able to lift to 50 pounds.• Reliable transportation is a must.• Must have a can-do, positive attitude, and the ability to thrive working in a fast-paced team environment.• Must pass a background check and drug test.• Other duties assigned by management. EDUCATION & EXPERIENCE:• 2 Year Degree in HVAC Technology, Manufacturer Sponsored Training (e.g Trane, YORK, Carrier, McQuay)on like equipment, or equivalent experience• 5-10 years' experience in Field Service and Start-up Technician role preferred, but a minimum of 2-5years will be considered.• HVAC experience with operational knowledge of fans, coils, refrigeration, piping, sensors, and controls• Electrical knowledge and understanding of NEC requirements for installation• Working knowledge of controls operation platforms and BAS• Experience in Power Flame gas burner control and tuning. Knowledge of National Fuel Gas Code• Pipefitting experience a plus. SKILLS & ABILITIES:• Ability to travel overnight on a routine basis.• MS Office Applications: WORD, EXCEL, OUTLOOK• Must have valid driver's license and passport.• Ability to independently generate, read and interpret equipment test reports.• Ability to operate lifts, safety and fall protection equipment• Ability to lift, handle and operate equipment, as required.• OSHA 10 training or greater• Ability to climb ladders, stand for long periods of time and work in confined spaces.• Good oral and written communication skills• Interpersonal skills to effectively interact with company and customer engineers and service personnel.• Desire to improve/upgrade capabilities as well as learn new skills that will advance productivity andefficiency.• Ability to work independently, effectively manage time and organize activities effectively.