Client Relations at Accendo Estate

We invite you to join the Accendo Estate team in Napa Valley. We are looking for a talented & enthusiastic person to advise clients on all aspects of our estate and build durable relationships. Company Description Accendo Estate is a grower‑owned Napa Valley winery dedicated to crafting classically styled, site‑expressive Cabernet Sauvignon and Sauvignon Blanc. Rooted in a decade of winemaking excellence under the Araujo family and winemaker Nigel Kinsman, the estate is now stewarded by the Bettinelli family and Jack Bittner. Essential Competencies and Responsibilities Direct Sales & Member Outreach Drive direct‑to‑consumer wine sales through tasting room interactions, mailing list outreach, and direct offer campaigns. Manage and execute direct offers using Offset (POS/CRM), including building offers, tracking responses, processing orders, and following up with members. Maintain and grow the mailing list through thoughtful guest engagement, accurate data entry, and proactive outreach. Cultivate lasting relationships with existing members and prospects, with the goal of converting interest into purchases and building long‑term loyalty. Respond to email and phone inquiries in a timely, professional manner using Accendo Estate’s brand voice and verbiage. Skillfully maintain accurate records and detailed customer notes in Offset. Compliance & Fulfillment Ensure all direct‑to‑consumer shipments comply with applicable state regulations using Sovos ShipCompliant. Coordinate order fulfillment with M7, our third‑party fulfillment house, including order submission, tracking, and resolving any issues. Assist with order entry, inventory management, and packing as needed. Maintain a working knowledge of DTC compliance requirements and flag any issues to the manager. Hospitality & Guest Experience Host tour and tasting experiences that are thoughtful, engaging, and sales‑driven. Convey an atmosphere of elegant accommodation while graciously managing the guest experience — keeping experiences on schedule, monitoring wine service, and warmly welcoming all guests. Set up for tastings and events across all spaces (office, tasting room, and the Pavilion) and ensure thorough clean‑up when they conclude. Assist with all hospitality activities ranging from intimate tastings to lunches and dinner events. Maintain professional and courteous communication at all times with guests, colleagues, and partners. Have an innate ability to be flexible and adapt to the evolving needs of the team and guests. Qualifying Skills Experience with highly allocated wine or luxury brands is preferred. 2‑5 years of experience in a direct sales, wine club, or customer‑facing hospitality role. Demonstrated track record of meeting or exceeding sales goals in a relationship‑driven environment. Excellent guest service skills and demonstrated ability to engage with an affluent customer base. Comfort working with POS/CRM systems; experience with Offset or similar platforms a plus. Familiarity with DTC wine shipping compliance (Sovos ShipCompliant or similar) preferred. Excellent written, oral, and interpersonal communication skills. Superb and relatable presentation skills. Demonstrate initiative in identifying opportunities and solving problems in an elegant, timely, and effective manner. Energetic, hard‑working, and committed individual who works well within, and complements, a small team. Ability to manage priorities and workflow effectively across sales, compliance, and hospitality responsibilities. Ability to maintain a professional appearance and demeanor in accordance with company policy. Experience with online databases and proprietary software preferred. Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm. Ability to understand and follow written and verbal instructions. Required to work on weekends and holidays. #J-18808-Ljbffr Wine Industry Expo