Counter Sales / Account Manager

Counter Sales / Account Manager

As a Counter Sales / Account Manager, you are accountable for both maintaining customer satisfaction and generating new sales/business through sales initiatives and goals. This role involves providing professional services encompassing product knowledge, problem-solving, and order enhancement while assisting customers in person and over the phone. Responsibilities also include entering orders, reviewing and pulling orders, and ensuring timely customer service. Additionally, when necessary, this position entails warehouse work and completing deliveries.

Reports to: Profit Center Manager

Minimum Qualifications:

• Must be at least 18 years of age
• 1-year of sales experience
• Current, valid driver's license with acceptable driving record
• Authorization to work in the United States (without requiring work authorization sponsorship by this company now or in the future)

Additional Competencies:

• Communication Proficiency
• Customer/Vendor Focus
• Personal Effectiveness/Credibility
• Technical Capacity
• Teamwork
• Detail-oriented
• Flexibility

Preferred Qualifications:

• Bachelor's degree in a technical or business discipline preferred.
• Two years of industry-specific experience, preferred.

Working Conditions:

This job operates in a professional office environment and within warehouse conditions. While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; talk or hear. The employee must occasionally lift or move office products and supplies, up to 50 pounds.

Essential Job Functions:

• Provides outstanding customer service to all current and potential customers, mainly via telephone and Internet.
• Writes orders with accuracy and in accordance to all sales policies and procedures.
• Maintain current customer base.
• Meet established monthly sales goals.
• Communicates and cooperates with outside sales force and/or other departments for all pertinent activities.
• Communicate process improvement ideas.
• Timely follow-up on all customer orders, quotes, and materials.
• Maintains up-to-date awareness of new and existing products and services.
• Create a sales register, pull material from the warehouse, and fill the order.
• Create or write manual cash sale receipts for cash customers and fill the order.
• Accept cash sale returns and write up cash sale refunds.
• Keep counter area and displays clean, stocked, and neat at all times and assist in maintaining the entire location in a clean and orderly fashion.
• Assist with purchasing duties by informing the purchasing agent when item inventory is low or sold out.
• Answer sales calls and complete orders over the phone.

CED is an Equal Opportunity Employer - Disability | Veteran