EHR Support Specialist

Job Summary

The EHR Support Specialist will conduct EHR software and workflow support to the medical staff and providers of practices, including documentation of ticket issues within our internal ticketing queue system. The primary purpose of the Support Specialist is that as liaison to the eCW Support team, to ensure that all open tickets and inquiries are followed through and resolved for the medical practices.

Essential Job Functions

• Conduct Site Surveys and onsite support for new clients transitioning to a new EHR.

• Provide phone and remote support to assist with EHR technical issues for medical practices

• Possess working knowledge for all applications within the program

• Perform practice-level maintenance and upgrade support

• Document, research, evaluate, and resolve all Help Desk tickets that are sent from end users

• Prioritize high-priority tickets and tasks from other regular job duties

• Participate in implementation and transition to new software upgrades as needed.

• Perform testing on new builds and applications during the implementation and maintenance phases

• Attend team meetings to discuss process improvements and support team workflows

• Maintain system data integrity by strictly following EHR and IT protocols

*NOTE: The list of tasks is illustrative only and is not a comprehensive list of all functions and tasks performed by the position.

Other Essential Tasks/Responsibilities/Abilities

• Must be consistent with Femwell’s core values.

• Excellent communication skills, professional appearance, patient and polite demeanor.

• Ability to communicate clearly and effectively with practice managers, staff, and providers.

• Ability to learn software quickly and have a basic understanding of computing concepts.

• Ability to travel through the state of Florida, when needed.

• Ability to work in a team and remote environment.

• Excellent time management skills with proven ability to meet deadlines and work under pressure.

• Ability to manage and prioritize multiple projects and tasks efficiently.

• Must demonstrate commitment to high professional ethical standards and a diverse workplace.

• Must have the ability to maintain reasonably regular, punctual attendance consistent with the ADA, FMLA, and other federal, state, and local standards and organization attendance policies and procedures.

• Must maintain compliance with all personnel policies and procedures.

• Must be self-disciplined, organized, and able to effectively coordinate and collaborate with team members.

Education, Experience, Skills, and Requirements

• Bachelor’s degree in information technology, Business, or related field required.

• At least five to seven years of related experience.

• Three years of experience working with Python, Power BI, and other technology.

• Knowledge of HIPAA Security preferred.

• Hybrid rotation schedule and/or onsite as needed.

• Ability to travel through the state of Florida, when needed.