Mgr, Business Operations Mgmt

The group you’ll be a part of North America Regional Business Operations Team The Global Customer Operations Group brings industry insights and experience to help our customers deliver on their technology roadmaps. We work tirelessly to earn the trust of our customers, because we know that working closely together leads to the highest quality outcomes. The impact you’ll make Leads process improvement initiatives through the disciplined use of measurements, accountability, analysis and discussion of process alternatives in order to arrive at best practices. Plans, manages, and controls the activities of a team that provides operational support for a business segment, group or team. Brings expertise or identifies subject matter experts in support of multi-functional efforts in process improvement, data capture and analysis, infrastructure support, tool ownership and compliance with procedures, etc. Advises business groups by providing strategic direction to initiative prioritization, integration and resource application. Ensures that policies and procedures align with corporate vision. Selects, develops, and evaluates personnel ensuring efficient operation of the function. What you’ll do Partner with Account Teams in North America (NA) Region to track and drive Installed Base (IB) performance metrics Architect effective improvement to business processes to drive (a) clarity on IB performance for executives and (b) velocity for improvements for Customer Trust and Profitability Develop executive dashboards for IB performance proactive monitoring and control Conduct regular reviews of IB Performance Management and enable effective escalations to respective Account Teams if not meeting. Understand key business drivers impacting IB performance metrics and provide actionable insights for management In all areas of responsibility, develop and deliver effective presentations to leadership teams and key stakeholders Responsible for delivery of proactive monitoring and control systems for IB performance Responsible for meeting IB Performance Deliverables for NA region and if at risk, manage effective escalations to the respective Account Teams Who we’re looking for Bachelor's degree or equivalent with 4-6 years of supervisory experience with Business Operations or Program Management with strong track record of delivering step function improvements in operational performance Preferred qualifications Semiconductor industry experience with product/hardware including design, product/program management, manufacturing or installed base Our commitment Lam ("Lam" or the "Company") is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. It is the Company's intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees. Lam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories – On-site Flex and Virtual Flex. ‘On-site Flex’ you’ll work 3+ days per week on-site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week. ‘Virtual Flex’ you’ll work 1-2 days per week on-site at a Lam or customer/supplier location, and remotely the rest of the time. Our Perks and Benefits At Lam, our people make amazing things possible. That’s why we invest in you throughout the phases of your life with a comprehensive set of outstanding benefits. #J-18808-Ljbffr LAM RESEARCH Corporation