Customer Service Case Coordinator

Job Description Job Description POSITION PURPOSE:
Client Case Coordinator is responsible for the coordination and implementation of client services.
CLASSIFICATION:
Salary
HOURS OF WORK:
General hours of work and days are Monday through Friday, 8:30 a.m. to 5:00 p.m. This position may require longer hours if necessary to meet the needs/demands of the business. This position requires participation in a rotating on-call schedule that occurs after normal business hours. (Additional compensation provided when on-call)
PRINCIPLE ACCOUNTABILITES:
Participates in the primary on-call schedule and assume on call responsibility on an as needed rotating basis to manage unexpected needs that occur after office hours
Handle lead calls and conduct telephone interviews for prospective clients
Suggest and connect caregivers to clients
Schedule and facilitate client and caregiver meet and greet appointments
Consistently exercise discretion and judgment to analyze, interpret and decide what actions are necessary based on the varying facts and circumstance of each individual case
Evaluate client and employee satisfaction
Recognize and reward good job performance and promote caregiver recognition
Maintain professional relationships with clients and employees; assuring clients and employee confidentiality
Maintain positive relationships with referral sources
Independently respond to and resolve any client complaints or concerns.
Plan, organize, prioritize, delegate and accurately follow through on work activities with time constraints and interruptions to meet deadlines.
Work independently with minimum amount of direction and or supervision
Create and maintain reports as needed by management
Input accurate and complete data for all contacts (clients and caregivers) into data base
Input accurate and complete client and caregiver schedules into the data base.
Contribute to team effort by accomplishing related tasks as needed
Remain flexible, resilient, calm and maintain a sense of humor
Preform other functions as deemed appropriate by the management team
Participate in the quality assurance reviews and evaluations of the services provided to the clients.
Assist with transporting caregivers as needed
SPECIFIC JOB KNOWLEDGE, SKILLS AND PERSONAL ABILITIES REQUIRED:
Strategic Thinking
Problem Solving/Analysis
Decision Making
Results Driven
Communication Proficiency
Demonstrate sympathetic attitude toward caring for others
Must be a U.S. Citizen or evidence of a valid Alien Work Permit
PHYSICAL/ENVIRONMENTAL DEMANDS:
Sitting, standing, bending, reaching, stretching, walking, climbing stairs if applicable and moving intermittently during working hours.
Must be able to properly operate office equipment.
Must be able to maintain verbal and written communication with co-workers, leadership team, clients, family members,
See ADA Requirements.
Job Type: Full-time
Benefits:
401(k) matching
Paid time off
Work Location: In person
Company Description Visiting Angels is a progressive leader in the Home Health Care industry. As Americas choice in homecare we offer caring, qualified, in-home health aides. Company Description Visiting Angels is a progressive leader in the Home Health Care industry. As Americas choice in homecare we offer caring, qualified, in-home health aides.