Customer Support Specialist (ERP Experience Required!)

Description

Hybrid Schedule: 3 days in office, 2 days at home office (they can choose what days)

Contract until end of year. Opportunity for extension or conversion to FTE if they have headcount and budget.

Core Hours: 8am to 5pm EST

Able to work hybrid out of Lowell, MI

The world’s largest recreational marine company with a portfolio of iconic brands like Sea Ray, Boston Whaler, and Mercury.

Our client is a leading provider of products and systems for the marine, RV, and specialty vehicle industries. Our brands span multiple categories, including marine electronics, power systems, and general accessories—and include globally recognized brands like Lowrance, Simrad, Mastervolt, RELiON, and Attwood. We sell in virtually every market around the world directly to OEMs and to retail partners like Bass Pro Shops, Amazon, West Marine, and Walmart.

We are supporting the world's largest recreational marine business. We are seeking a Technical Support Representative to join our team on a hybrid capacity. The technical support team creates a positive customer experience by assisting in customer retention

via technical troubleshooting, product selection, and warranty repair/replacement. This individual will contribute to the call center and ensure that all commitments to customers are met in a timely fashion. This individual will be responsible for technical support for our consumer product lines.

Responsibilities

Drive positive consumer experience through technical support via phone & email

Answer product questions including features, benefits, installation, appropriate sizing of products, interaction with other products within the applications, etc

Execute call center documentation and processing

Resolve customer questions, provide remote troubleshooting, responding to emails and voicemails.

Assist in Development of FAQs and troubleshooting guides

Review product training presentations

Organize and document proven processes and procedures.

Assist in reviewing manuals, technical bulletins, and technical marketing artwork to ensure positive customer experience and accuracy.

Troubleshoot and diagnose using schematics, wiring diagrams, and assorted tools.

Assist consumers thru product replacement or repair programs

Skills

Customer support, Call center, Customer service

Top Skills Details

Customer support,Call center

Additional Skills & Qualifications

MUST HAVE:

- at least 2 years in a manufacturing order entry/customer service or technical capacity

- heavy microsoft Excel experience

- able to work hybrid and commute to Lowell, MI

- SAP or Oracle is a MUST

NICE TO HAVE:

- marine or RV experience

- ASE Electronics/Electrical Systems A6 Certification OR

- MEI - Marine Electronics Certification

Experience Level

Entry Level

This is a Contract position based out of Lowell, MI.

The pay range for this position is $20.58 - $20.58/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a hybrid position in Lowell,MI.

This position is anticipated to close on Jun 16, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.